- Location
- 7169 Moore St Canberra ACT Australia
- Type
- Full-time
- Seniority
- Manager
- Source
- Workday
Description
We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers
Do Work That Matters
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
Your New Role and Responsibilities
The Performance, Capacity and Continuity Manager is responsible for the governance, execution, reporting, and continual improvement of Service Level Management, Capacity & Performance Management, IT Service Continuity Management (ITSCM), Business Continuity Planning (BCP), and Disaster Recovery (DR) processes within a Federal Government ICT environment.
Working within an ITIL-aligned service management framework and leveraging ServiceNow as the enterprise ITSM platform, the role ensures ICT services meet agreed service levels, remain capable of supporting current and future business demand, and can recover effectively from service disruptions or disaster events.
The position collaborates closely with government stakeholders, service providers, technical teams, cyber security personnel, and vendors to ensure contractual obligations, operational performance targets, and continuity requirements are achieved.
Key Responsibilities
Lead and govern Service Level, Capacity & Performance, Business Continuity and Disaster Recovery practices within an ITIL-aligned environment
Monitor service performance, identify risks and trends, and deliver Service Improvement Plans to enhance outcomes
Develop and maintain capacity plans, analyse utilisation trends, and forecast future service demand
Maintain and test Business Continuity and Disaster Recovery plans, including coordinating exercises and post-incident reviews
Engage stakeholders, facilitate governance forums, and support audits while ensuring compliance with PSPF, ISM and contractual obligations
About You and What You'll Bring
Proven experience (5+ years) in IT Service Management within complex enterprise or Federal Government environments
Demonstrated expertise in Service Level Management, Capacity & Performance, Business Continuity and Disaster Recovery
Strong capability in producing executive-level reports, dashboards, and governance artefacts (ideally using ServiceNow)
Excellent analytical, problem-solving and stakeholder engagement skills
Strong written and verbal communication skills, with the ability to work collaboratively across teams
This role does require the successful applicant to be an Australian Citizen and hold a Baseline level security clearance.
Diverse Team Members, Shared Values and a Common Purpose
Next Steps
To apply for this role, follow the links or apply via our Careers page.
Recruitment process - virtual / face to face interview & background checks.
Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team [email protected] if you’d like to discuss any additional support during your application or throughout the recruitment process.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
