Business Support Associate

Overview

Company Overview

 

Allegis Group is a multi-branded specialist in providing tailored staffing solutions to market leading clients.  As the largest privately-owned staffing company globally, we consistently outperform our competitors and continuously deliver on our promises.

With staffing at the core of what we know best, we understand how important people are to any business, therefore at Allegis Group we invest in the training and development of our people, offering continuous opportunity to those who earn the right.

Our goal is to become the staffing and services company others aspire to be.

 

Role Outline

Business Support Associates (BSA) provide the highest level of customer service to our contractors, Sales partners and internal teams.  They are the contractor’s sole point of contact once onsite, managing any queries, mid contract changes, extensions and offboarding, whilst adhering to operational compliance. They remain in regular contact with their stakeholders, working in partnership to achieve the strategic goals of the business. The BSA reports directly to the BSM.

Qualifications

Skills

· Knowledge of HR processes related to local employment regulations, including collective labour agreements where applicable

· Able to manage high workloads with ability to organise and prioritise

· General knowledge on audit readiness and evidence gathering

· Able to work under pressure and still maintain a high level of accuracy and attention to detail · High level of communication

· Able to understand and communicate complex information

· Understanding the principle for providing excellent customer service

· Working knowledge of Microsoft packages

· Fluent English and Swedish

 

Behaviours:

· Natural Team Player

· Acts with self-confidence, decisiveness and integrity

· Confidential and diplomatic

· Resilient/Composed

· Seeks Growth and Self-improvement

· Customer Focused - Helpful and willing to support at all times

· Able to build effective working relationships

· Initiative and Drive – Goal Orientated and Results driven

· Personally Accountable, Self-Reliant and Self-aware

· Problem Solver

· Flexible

Responsibilities

Core Responsibilities

• Delivers a high level of customer service to both internal and external customers
• Acts as sole point of contact, within the Field Support Group, for all contractor queries and proactively seeks solutions, escalating where appropriate
• Responsible for data entry, validation of data and integrity for all information entered into Allegis Internal systems
• Responsible for the updating and maintenance of contractor records on Allegis Internal systems & Salesforce
• Supports/partners with Time & Expense Associate with the Adjustment process, contacting external stakeholders where required
• Develops strong relationships with Sales partners and peers in other departments to support the strategic aims of the business
• Work in partnership with Time & Expense Associates to resolve internal business queries
• Support the Time and Expense Associate and Sales Partners with ad-hoc reporting, as required
• Understands and applies legislation effecting the business and contractors, managing change in line with legislation
• Understands right to work requirements and restrictions, applying working knowledge applicable contractors
• Advises consultants and contractors on policies, compliance, and any other information that affects the business and/or the individual
• Complete ad hoc projects and duties as requested by manager