Assistant Store Manager

Our client, a leading national retail group, is seeking experienced Assistant Store Managers to support the daily operations of several branches across the Midlands and North Coast. Each successful candidate will take responsibility for one key branch, and multiple positions are available across the region.

Midlands branches are located in retail malls in Pietermaritzburg, Howick, and Hilton, while key North Coast branches can be found in retail malls in Ballito and Umdloti.

To be considered for this role, you must have 3 years’ proven experience managing a team within a retail client-facing environment. Your background should include overseeing teams focused on the sale of products to consumers in one or more of the following key categories: food, beverages, pharmaceuticals, home care or maintenance.

This position is ideal for a hands-on retail manager with a passion for building and motivating teams, driving exceptional customer service, and driving operational excellence in a fast-paced environment.

 

Duties and Responsibilities

• Support the Store Manager in achieving sales, service, and profitability objectives
• Oversee stock control and manage bi-annual stock take, managing stock flow to floor, ensuring accurate ordering, replenishment, and shrinkage management
• Ensure full compliance with merchandising standards, including planning, implementing, and maintaining promotional stock and displays, and adhering to all labelling, pricing, and layout requirements
• Ensure smooth day-to-day store operations and staff scheduling
• Address customer queries and complaints promptly, ensuring service excellence
• Oversee and support the Click & Collect (online orders) process, including queries
• Assist with performance management, personal development plans, training, and HR administration
• Enforce compliance with company policies, SOPs, and health and safety standards

 

Essential Requirements/Non-Negotiable

• Must be a South African Citizen
• Matric
• You will need to pass an MIE check, no criminal record and clear credit rating
• Valid driver’s license and own reliable transport
• Must have a minimum of 3 years’ experience as a supervisor
• Must have a background that includes sales floor management and receiving, administration, cash office
• Must have solid working experience that covers stock control, expense management, and reporting
• Excellent numerical, analytical, and communication skills.
• Strong attention to detail and adherence to processes
• Flexibility to work retail hours and travel as required

 

Advantageous Skills & Experience

• Tertiary qualifications are highly advantageous
• Experience with Excel, SAP, Unisolv,SuccessFactors or similar retail systems is preferred

 

Remuneration and Benefits

• CTC package — candidates with strong and relevant experience will be offered a competitive, negotiable package to incentivise a move.
• Comprehensive benefits, including medical aid and provident fund contributions.
• Staff discounts and performance-based incentives.