Manager on Duty

Description

The Site Lead will provide exemplary service to staff, members and prospective members, demonstrating good human relation skills, community building, and play a key role in promoting culture that amplifies the member's experience. Supervise facility operations to ensure a safe and healthy environment for employees, members, and guests to be, belong, and become. Provides administrative support to create an optimal experience for guests.

Essential Duties and Responsibilities:

• Promotes a team environment through a positive approach in supervision, assistance, coaching for member experience, communication, and interactions with others.
• Engage people through in ways that:

Welcome: Smile, greet people by name, introduce yourself. 

Connect: Ask questions, share stories, introduce people to other staff and members.

Support: Affirm and encourage staff and members

Invite: Share opportunities to get involved and give back to the community

• Follows and enforces all YMCA policies, rules, regulations and procedures, including emergency and safety procedures.
• Attend all staff meetings and trainings as required.
• Responds to and reports any emergencies, accidents, or incidents. Complete incident and accident reports as necessary.
• Be responsible for the opening and closing of the facility, ensuring that the facility is ready for members at opening and safely secured nightly.
• Report to custodial staff or maintenance director any repairs are needed, lights out, etc.
• Substitute for other custodial staff or front desk staff when needed.
• Inform appropriate staff when issues arise in the building requiring additional attentio
• Maintain and oversee daily mechanical building operations and respond as needed.
• Perform security duties as needed in the building and on the property, using self-judgment on issues that may arise.
• Serve as a liaison between members, guests and staff and address any concerns or issues that may arise.
• Other duties as assigned.

Child Abuse Prevention Duties

• Adhere to policies related to boundaries with children.
• Attend required abuse risk management training.
• Report suspicious and inappropriate behaviors and policy violations.
• Follow mandated abuse reporting requirements.
• Adhere to job specific abuse risk management responsibilities.
• Ensure unused rooms and closets remain locked; routinely monitor high-risk locations (locker-rooms and bathrooms), etc.
• Ensure children are properly signed in and signed out, ensures only authorized adults are allowed in the facility, etc.

Requirements

• At least 18 years of age
• High School Diploma or GED required
• CPR/AED and First Aid certifications or obtaining within first 2 days of hire
• Work effectively under stress
• Make good decisions and judgments
• Work well with people in ways that promote our cause
• Engage people in cause driven way-welcome, connect, support, invite
• Operate powered equipment
• Proficient in operating a computer
• Speak clearly. Speak fluent English
• Read & write English
• Bend/stoop/twist/push/pull
• Use cleaning chemicals
• Use pool chemicals
• Lift over 50lbs
• See clearly
• Work in air-conditioned and non-air-conditioned area
• Work outdoors in sunlight, with pollens
• Work in high humidity
• Work in areas with noise level over 50 decibels