- Location
- New York Office · New York, New York, United States
- Type
- Full-time
- Department
- Growth
- Seniority
- Lead
- Source
- Greenhouse
Description
About Parloa
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
About the role:
As the US Business Development Team Lead, you will spearhead our efforts in driving revenue growth and market expansion for our SaaS product in the US market.
Your mission is to lead and empower a team of Business Development Executives to establish and nurture relationships, drive sales opportunities, and deliver impactful results in a dynamic and competitive landscape.
Areas of ownership:
- Lead and mentor a team of Business Development Executives to achieve and exceed sales targets in the US market.
- Develop and execute strategic sales plans, focusing on enterprise-level clients and pipeline generation.
- Foster a culture of continuous learning and development within the team, providing coaching and training to enhance sales skills and performance.
- Collaborate closely with cross-functional teams including Account Executives, Marketing, and Partnerships to align sales strategies and drive business growth.
- Analyze sales data and metrics to identify trends, insights, and areas for improvement, driving informed decision-making and optimization of sales strategies.
- Maintain detailed documentation for sales processes, best practices, and training materials to ensure consistency and scalability.
- Drive collaboration and communication across the organization to achieve collective success and deliver exceptional customer value.
Our Sales Tech-stack:
LinkedIn Sales Navigator, Gong Engage, Salesforce, Clay, Nooks, Notion, Asana
Who you are:
- Proven track record of leading one or multiple Business Development Executive teams in the US region, focusing on enterprise-level sales.
- Experience in Business Development in a B2B SaaS company.
- Exceptional communication skills, both verbal and written in English. Additional Southern European languages are a plus.
- Strong analytical skills with the ability to derive insights from sales data.
- Ability to collaborate effectively with cross-functional teams and drive results in a fast-paced environment.
NICE TO HAVE:
- Previous experience working in the Conversational AI (ConvAI) space.
Your recruiting process at Parloa:
Recruiter video call → Hiring Manager → Case Study → Leadership Call → Bar Raiser
Salary includes OTE
Why Parloa?
We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.
At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e-verify employer in the USA. Please click here to learn more.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
