- Location
- Warsaw, PL, Poland
- Workplace
- Onsite
- Type
- Full-time
- Department
- IT
- Experience
- 3+ years
- Source
- Workday
Description
We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
In this role, as a Customer Service Representative, you'll provide support for Customer Care Teams to assist in accurate and fast order processing, ensuring exceptional service delivery. Your primary goal is to enter orders and other inquiries promptly and accurately, resolving issues while adhering to company policies and be part of enhancing customer satisfaction. You'll be the main point of contact for customer care, nurturing positive relationships and collaborating with various departments for consistency and effectiveness.
JOB RESPONSIBILITIES:
Customer Satisfaction: Responsible to ensure high levels of customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service.
Proactive Communication: responsible informing internal stakeholders about, order updates and relevant services.
Documentation and Data Accuracy: Maintain accurate customer records in CRM/ERP systems. Order Processing & Follow Up in ERP System
Quality Assurance: Monitor and maintain service quality to meet company standards.
Collaboration: Work collaboratively with teammates and support areas, in a team environment like Sales, Operation & Logistics
YOU HAVE:
EDUCATION & EXPERIENCE:
University diploma or equivalent in a relevant field (e.g., Business Administration, Communication, or a related field)
3 years of experience in an industrial customer service or customer support preferable
English: Proficiency (both spoken and written) Level B2 required
Experience in SAP/M3; Sales Force is a plus
KNOWLEDGE, SKILLS & ABILITIES:
Positivity and Energy: Friendly and approachable personality.
Effective Communication: Clear and concise communication in English.
Problem-Solving Skills: Analyze issues and find effective solutions.
Collaboration: Work well with colleagues from various departments.
Ability to work in a fast-paced environment and manage multiple tasks.
Full availability, i.e., no other permanent commitments.
WE OFFER:
Christmas and holiday contribution
Private health care
Lunch card
Employee Assistance Program
Employee Stock Purchase Plan
Internal and external training
Subsidies for studies
Language courses funded at 100%
Working from home and at the office (Hybrid model)
WE HAVE:
A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.
Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.
Commitment to strengthen communities where our employees live and work
We encourage and support the philanthropic activities of our employees worldwide
Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:
Innovative & adaptable
Dedicated to absolute integrity
Focused on the customer first
Respectful and team oriented
Optimistic and energizing
Accountable for performance
Benefits to support the lives of our employees
Pay Transparency
nVent’s pay scale is based on the expected range of base pay for this job and the employee’s work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance.
Monthly Gross Compensation Range:
zł6.241,70 - zł12.958,30 Per MonthDepending on the position offered, employee may be eligible for other forms of compensation, such as annual or long-term incentives.
Benefits
At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible employees that includes:
Comprehensive Private Health Care (including dental coverage)
Retirement Pension Plan for long-term financial security
Employee Stock Purchase Plan to share in company success
100% Funded Language Courses and subsidies for further studies
Reward & Recognition Program to celebrate your achievements
Christmas & Holiday contributions
Canteen / Meal passes
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