Shop Sales Associate

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The Gift Shop Sales Associate delivers an elevated retail experience onboard cruise vessels by engaging guests, presenting merchandise and driving sales performance. This role is responsible for obtaining and

processing merchandise selections and accurately completing sales transactions using approved payment systems, while providing personalized service and supporting overall retail operations. The position contributes directly to revenue results, merchandising execution, and guest satisfaction, in full compliance with company policies and shipboard standards.

Essential Functions

• Replenish and merchandise products on shelves, counters, and display tables to ensure strong visual presentation.

• Create and maintain promotional displays that support sales initiatives.

• Price merchandise accurately using tags, stamps, or labels as required.

• Retrieve requested items for guests and process items selected for purchase.

• Provide clear and knowledgeable responses to customer inquiries regarding product location, pricing, and usage.

• Calculate totals, applicable taxes, and discounts to determine final purchase amounts.

• Process all forms of payment available onboard accurately.

• Package merchandise appropriately for guests through wrapping or bagging.

• Maintain cleanliness and organization of all sales areas, fixtures, and displays.

• Conduct end-of-shift cash handling procedures, including reconciliation.

• Maintain accurate sales records, assist with inventory counts, and support merchandise replenishment and ordering.

• Proactively gather guest feedback and respond to service requests to enhance the overall customer experience.

• Meet or exceed individual monthly sales targets.

• Perform opening and/or closing duties based on assigned shift schedules.

• Maintain flexibility and availability to work various shifts as operationally required.

• Complete required operational documentation, including credit card transactions and inventory control forms.

• Ensure all company policies, procedures, and operational standards are followed at all times.

• Prepare the store for daily operations and ensure readiness by scheduled opening times.

• Safeguard store assets and maintain responsibility for all transactions while on duty.

• Keep the store environment orderly, professional, and guest-ready at all times.

• Communicate promptly with Store Management and Fleet Management regarding operational issues, facility concerns, and team-related matters.

• Demonstrate professionalism, teamwork, and a consistently positive attitude in all interactions.

• Participate in required team training, scheduled calls, meetings, and online communications to ensure alignment and operational consistency.

• Support completion of required checklists, training modules, and assigned tasks.

• Assist in retail events, promotions, and onboard activities as assigned.

• Coordinate with onboard departments when needed to support guest traffic and event execution.

Qualifications

• Demonstrates a genuine commitment to hospitality and customer-focused service.

• Maintains a professional appearance and appropriate personal hygiene in accordance with company standards.

• Treats coworkers and guests with respect at all times.

• Takes pride in work by contributing positive energy, enthusiasm, and engagement.

• Displays consistently positive, courteous, and polite behavior.

• Build strong working relationships and camaraderie with team members.

• Available to work seven (7) days per week, as operationally required.

• Able to live and work in shared accommodations, including close quarters and limited personal space.

Education

• High School Diploma or General Education Diploma (GED) required; or one (1) to three (3) months of related experience and/or training; or an equivalent combination of education and experience.

Attributes

• Effectively handles challenging or sensitive customer situations with professionalism and empathy.

• Demonstrates strong conflict-resolution skills, maintains confidentiality, listens actively, manages emotions appropriately, and remains open to new ideas and approaches.

• Communicates clearly and professionally in both positive and challenging situations; listens for understanding, seeks clarification, responds effectively to questions, and participates in meetings and group discussions.

• Able to read, understand, and apply written instructions, policies, and procedures.

• Balances individual and team responsibilities; values diverse perspectives; gives and receives feedback constructively; contributes to a positive team culture; prioritizes team success over personal interests.

• Sets and pursues challenging goals; demonstrates persistence; overcomes obstacles; evaluates performance against standards of excellence; takes initiative and calculated risks to achieve results.

• Interacts with others tactfully; performs effectively under pressure; treats all individuals with respect; accepts accountability for actions; follows through on commitments.

• Demonstrates accuracy and attention to detail; seeks opportunities to improve performance and service quality; incorporates feedback to enhance results; monitors own work for consistency and compliance.

• Follows established safety and security procedures; reports unsafe conditions; uses equipment and materials responsibly; takes appropriate action when necessary.

• Maintains reliable attendance; arrives on time for scheduled shifts, meetings, and appointments; ensures responsibilities are covered when absent.

• Follows instructions and management direction; meets deadlines; adapts to extended work hours when business needs are required; communicates proactively when adjustments are needed.

• Passionate about hospitality and customer service driven.

• Must have a professional appearance and good hygiene.

• Respect for all co-workers and guests.

• Pride in your work by creating positive energy, excitement, and fun.

• Able to work 7 days a week.

• Demonstrate positive behavior, smiling, being polite, and courteous.

• Able to develop a camaraderie with team members.

• Ability to live in close quarters, share limited space with other cabin-mates.

EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.