- Location
- Perth, Australia
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Success, Services & Support
- Seniority
- Senior
- Source
- Lever
Description
About the Role
In this role, you'll join a successful team to provide quality consulting, implementation and training services on MYOB applications and excellent customer service to our Enterprise clients. Reporting to the Service Delivery Manager, you'll provide experienced advice, seek out opportunities and identify risks whilst driving success and high adoption of MYOB platforms.
What You'll Be Doing
- Efficient implementation of products and services in the MYOB Acumatica ecosystem.
- Training on our MYOB platform solutions and the ability to facilitate organisational change activities and review
- Assessing, scoping and prioritising the time and resources needed to deliver a service as required
- Drive customer success and adoption of our platforms, implementing application and add-ons & extensions within MYOB products and associated integrations with 3rd party products
About You
- Several years experience as an Implementation Consultant, Business Consultant or Services Consultant with an ERP product and a good handle on the tools
- Good application knowledge, domain knowledge and would typically do the build/configuration of the solution
- Strong Financial knowledge and experience is essential
- Validated experience in a direct client contact role and ability of handling stakeholders on all levels
- Exceptional presentation and interpersonal skills, excellent verbal and written communication and social skills
- You will be required to support several projects at any one time
- Functional knowledge of MYOB Acumatica product suite or a similar product is highly regarded
- Our customers are based across AU and NZ, so travel to support the customer when required is a must
