Titling Specialist

Description

The Title Specialist is responsible for gathering documentation to send titles to the title agencies for processing and verifying that all information is correct, which includes sales tax, matching documentation, assignments, signatures, etc. They will ensure that original titles (perfected and non-perfected) are checked in a timely manner. Customer requests for title issues are resolved. Work with the title agency and Docs/Funding to ensure follow-up is completed on all outstanding titles. All titles are received within the timeline set forth. In addition, a title specialist will assist in communications with internal requests for title status updates.

Major Duties and Responsibilities

Process

• Create Title packets, verifying that all information is correct, including sales tax, title assignments, and all corresponding documentation matches.
• Works with internal departments with title follow-up on outstanding originals, perfected and correcting errors.
• Completes follow-up to ensure title perfection is completed in a timely manner.
• Check-in of paper titles and ELT’s daily.
• Filing of original documents. 
• Documenting all communications internally and externally in appropriate platforms.

Performance

• Ensure the title packets are completed within SLA. 
• Prepare Audit checks from internal and external sources to ensure title perfection has been completed.  
• Perform title lien checks to confirm lien placement on titles to reduce outstanding title issues. 
• Coach, train, and mentor Title Specialists and other department teams with accurate, consistent, and timely information when required on the title process.

Customer Service

• Display patience and a positive attitude with all customers, internal and external.
• Resolve incoming title issues by providing accurate, valid, and complete information in a timely manner.
• Assists in escalated customer calls and disputes with exemplary service and maintains professional phone etiquette.
• Works with the Title Supervisor to ensure customer-centric service is delivered in a superior manner within the department. 

Requirements

Skills and Abilities

• Thorough knowledge of internal and industry standard Title procedures, compliance, and applicable requirements
• Well-developed planning, time management, and organizational skills
• Ability to handle multiple tasks during a constantly fluctuating workload.
• Demonstrated leadership and negotiation skills
• Ability to effectively plan and execute strategies
• Strong training, coaching, and motivational skills
• Excellent written and verbal communication skills
• Commitment to exemplifying the highest integrity and professional business standards.
• Highly proficient in MS Office, including Excel, Word, and Access, as well as Internet-based solutions and information sources and AmurEF lease management platforms (e.g., Lease Plus, Aspire, SSRS)

Education and Training Guidelines

• Associate degree in Business/Finance/Accounting or equivalent
• Two (2) to five (5) years related experience preferred

Supervisory Responsibility

This position does not have direct supervisory responsibilities. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is required to talk or hear; may be necessary to stand, walk, handle, or reach with hands or arms. This is predominantly a sedentary role; however, walking is often required. Some filing is required, calling for the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. The team member is occasionally required to pack and move files or boxes as well as lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

Travel

Occasional travel is required, mainly for visits to other AmurEF offices and for training sessions held outside the Grand Island area.

Other Duties

Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. The duties, responsibilities, and activities for this position are subject to change at any time, with or without notice.