Team Lead - Brockville, Ontario (Crossing Guard Program)

Job Description

Salary

Starting at $20.20/hour

$15.00 per diem for mileage

Shifts and Hours

3 hours per day (typically half AM and half PM, with occasional 30-minute lunch coverage)

Monday to Friday

Contract runs September to June

Reports to

Program Manager – School Safety Zone

Purpose

The Team Lead position will provide necessary duties in “the field” at intersections and routes throughout Brockville, supporting the Adult Crossing Guard (ACG) program within operational school hours.

Core Competencies

·        Strong Customer Service Skills

·        Communication – verbal and written

·        Computer proficiency (including email)  

·        Ability to work as part of a team and stay in regular communication with the office staff

·        Ability to maintain calm and professional demeanor

·        Adaptability/ flexibility  

·        Decision making and judgement

·        Planning and organizing

·        Problem solving

·        Accountability and dependability

Duties and Responsibilities

·        Conduct all duties and responsibilities of an Adult Crossing Guard when required.

·        Provide on-site and remote support to teams in Brockville, address urgent needs, and support staffing or training initiatives

·        Visit specific sites as requested by the Office.

·        Effectively communicate with Adult Crossing Guards by answering questions, listen and address concerns, building rapport, etc.

·        Training and coaching new Adult Crossing Guards.

·        Reporting Crossing Guard absenteeism/performance issues to the Program Manager

·        Distribution & Retrieval of Equipment

·        Dispersal of rewards and incentives to the Adult Crossing Guards.

·        Acting in the role of Adult Crossing Guard to cover open shifts.

·        Comply with all safety requirements and wear all required equipment (provided)

·       Maintain a calm and professional demeanor at all times.