Director of Operations and Electrical Services

Overview:
We are seeking a dynamic, forward-thinking Director of Operations and Electrical Services to lead and shape the operational and cultural evolution of our business. This is a pivotal role for someone ready to take ownership of driving operational growth, improving efficiency, and building a thriving, modernized organization. The ideal candidate will be a strong leader with experience in both new residential construction and residential/commercial service work, with a proven track record of setting and achieving operational and strategic goals.

Key Responsibilities:

Lead Operational Excellence:

• Create and execute both short- and long-term visions for the company's growth and operational efficiency.
• Oversee and lead electricians in both new residential construction and residential/commercial service work.
• Implement KPIs to track and drive improvements in operational performance and growth.

Drive Customer Relationships & Business Growth:

• Serve as the primary relationship manager for existing customers in the new construction side of the business.
• Develop and grow the residential and commercial service arms of the company.
• Ensure projects meet high-quality standards, deadlines, and budget expectations.

Technology Implementation:

• Take a lead role in digitalizing the business, including implementing and utilizing project management and operational software (e.g., ServiceTitan or similar).
• Collaborate with the leadership team to modernize processes and enhance communication across teams.

Team Leadership & Talent Development:

• Build and maintain a robust talent pipeline of electricians, with experience in recruiting, hiring, and training.
• Lead and inspire electricians across the organization, fostering a culture of collaboration, accountability, and high performance.
• Establish a scalable talent acquisition strategy, leveraging systems like EOS (Entrepreneurial Operating System) where applicable.
  

Strategic Planning & Execution:

• Partner with leadership to implement a strategic vision for company growth and cultural transformation.
• Develop and execute plans to enhance both new construction operations and service divisions.

Qualifications:

• Has achieved all necessary testing results and qualifications to serve as the Qualified Agent on an electrical contractor’s license in Tennessee (or willingness to achieve them prior to hiring). 
• Minimum of 2 years in a supervisory or General Manager role.
• Proven experience leading teams in both new residential construction and residential/commercial service work.
• Strong background in setting, achieving, and surpassing KPIs.
• Familiarity with ServiceTitan or similar operational software is required.
• Experience implementing EOS (Entrepreneurial Operating System) is a significant plus.
• Exceptional communication skills and the ability to manage relationships with customers, electricians, and leadership.

Desired Attributes:

• Visionary thinker with a demonstrated ability to plan and execute strategies for growth and efficiency.
• Technology-driven leader eager to embrace modern tools and systems.
• Collaborative leader who thrives on developing and empowering teams.
• Experienced in fostering a strong, performance-oriented company culture.

Compensation and Benefits:

• Competitive salary and bonus based on experience.
• Healthcare and 401(k) match.
• Paid vacation and holidays.
• Opportunities for future equity participation.

Why Join Us?
This is a rare opportunity to lead a company at a transformative moment, making a lasting impact on its operations, culture, and growth. You’ll work alongside a committed leadership team to modernize and expand the business while preserving the values that have driven its success for over five decades.