Client Success Consultant

 

Job purpose

The Client Success Consultant (CSC) fosters trusted advisor relationships with clients and contractors to ensure the successful delivery of services that align with client needs and expectations. CSCs maintain client satisfaction through exceptional day-to-day service while identifying opportunities for upselling within existing accounts. The primary objectives are to drive client retention, support revenue growth, and provide strategic consulting.

Duties and responsibilities

As a BELAY Corporate Team member, you will professionally represent the company in all virtual and in-person interactions. You are expected to exemplify our mission, vision, and core values daily, fostering a collaborative and positive team environment.

Client and Contractor Experience 

• Serve as the liaison between clients, contractors, and internal teams to ensure timely and successful service delivery aligned with client needs.
• Communicate, present, and influence effectively and credibly at all organizational levels, including executive and C-suite stakeholders.
• Understand clients’ business objectives, challenges, and priorities to provide strategic guidance and support.
• Envision the long-term potential of client/contractor relationships by consistently adding value through a deep understanding of client needs and expectations.
• Demonstrate a growth mindset by investing time, trust, and care to strategically enhance and expand clients’ businesses through upselling BELAY solutions.
• Provide consulting on best practices, tips, and efficiency strategies to optimize virtual engagements, supporting leaders in their roles.
• Develop action plans with clients and contractors, track implementation, and follow up to ensure an exceptional experience.
• Maintain current job knowledge through ongoing education, professional reading, networking, and participation in industry organizations.
• Collaborate with relevant parties to ensure smooth transitions regarding contract modifications and terminations.
• Manage conflict with effective problem solving and strong emotional intelligence.

Organization & Follow-Through

• Maintain proficiency and ensure timely updates in cloud-based CRM systems, ensuring daily activity, reporting, and deal status are current in real-time.
• Effectively manage schedules and prioritize time to maximize productivity.
• Demonstrate proficiency with technology and tools essential for integration into BELAY’s remote work environment.
• Respond to internal chatter, slacks, and emails the same day received. 

Operational Responsibilities

• Thoughtfully match contractors with clients to foster successful, long-term relationships.
• Ensure that documentation and communication are accurate, detailed, and up-to-date across all platforms, including Google Workspace and CRM.
• Collaborate with leadership and cross-functional teams to provide insights and recommendations that enhance the overall client and contractor experience.
• Conduct routine account reviews with the Client Relations Manager to proactively identify sales opportunities, areas for growth, and areas for improvement.

Qualifications

This role requires a motivated and trustworthy self-starter with strong communication and technological skills who thrives both independently and on a team. Our ideal corporate team member is flexible, creative, well-organized, and ready to roll up their sleeves to get the job done!

• Bachelor’s degree or equivalent work experience
• Strong verbal and written communication skills with a confident presence
• Responsiveness and professionalism that build instant credibility and respect
• Driven, relational, and intuitive with experience in client-facing roles
• Able to apply sound judgment to plan and achieve goals while managing multiple tasks
• Comfortable using video and phone calls as primary communication methods to build rapport and connection through a virtual work environment

Working conditions

BELAY Corporate offers full-time remote work, requiring a dedicated, distraction-free home office for standard Monday-Friday business hours, with occasional travel for some roles. As a full-time, exempt W-2 employee, you'll join a vibrant, award-winning company culture where you're a valued, engaged team player in a thriving organization.

Physical requirements

This position does not have any physical requirements at this time.

Direct reports

None

Legal Disclosures

Pay Range: $62,000 base salary annually

Starting Pay Range: $62,000

Other Types of Pay: This role is eligible for variable incentive compensation, bringing total target compensation (base plus variable) to $100,000 annually (OTE).

Health Insurance: Medical, dental, vision, life, and disability insurance are available to eligible employees. BELAY covers 70% of employee premiums and 65% of dependent premiums for medical, and 70% of employee premiums for dental and vision. Company-paid life insurance ($15,000 coverage) and short-term/long-term disability coverage (STD: 60% of weekly earnings up to $1,500; LTD: 60% of monthly earnings up to $10,000) are provided at no cost to full-time employees.

Retirement Benefits: 401(k) plan through Vanguard, with a 4% discretionary employer match. Employees are eligible after 90 days of employment.

Paid Time Off: Full-time (40 hr/week) employees receive 15 days of PTO annually; full-time (30 hr/week) employees receive 12 days. Additional PTO is awarded at 3- and 5-year tenure milestones.

Paid Holidays: 12 paid holidays annually (New Year’s Day, Martin Luther King Jr. Day, President’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day, and one floating holiday of the employee’s choosing).

Paid Sick Leave: Full-time employees’ PTO accrual generally satisfies state and local paid sick leave requirements in the states where BELAY hires. BELAY follows all state specific requirements.

Method of Application: Apply online via the link provided in this posting.

Application Window: The posting will remain open until filled.

Contact Information: Questions regarding this posting may be directed to [email protected].

EEO Statement: BELAY is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.