Patient Services Representative

Description

Cornerstone Family Healthcare is searching for a Patient Services Representative (PSR) to join our busy Women’s Health department in Newburgh, NY. The PSR is responsible for performing general patient registration responsibilities and office duties.

RATE OF PAY/SALARY: $20.00 per hour ***(Plus, opportunity for quarterly incentive) 

WORK LOCATION(S): Newburgh, NY

STATUS: Full-time

SCHEDULE:

Mon-Fri: 8am-4pm / 9am-5pm / 1 evening shift per week 11am-7pm / 1 Saturday per month 8:45am-5pm

CORNERSTONE’S MISSION: 

Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay.  For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation or disability. 

CORNERSTONE BENEFITS: 

Competitive salaries   I   Health Benefits   I   Retirement plan   I   Paid Time Off   I   Sick Time   I Flexible Spending I   Dependent Care I    Paid Holidays 

Patient Services Representative Responsibilities: 

• Registering all patients and collecting required documentation including creating a medical record for new patients including all necessary forms.
• Verifying insurance eligibility & PCP for each patient at every visit and accurately enter data into the electronic medical record system. Is knowledgeable about different types of insurance and their general rules (i.e. PPO/HMO and PCP/referral rules)
• Collecting all co-payments and visit payments at each visit at the time of registration.
• Scheduling appointments, completing confirmation calls, rescheduling and canceling appointments as needed.
• Demonstrating excellent customer service skills; greeting all patients promptly upon entering the patient waiting area and responding promptly & appropriately to their requests.
• Using appropriate phone etiquette, treating all callers with courtesy and respect. Being attentive to all callers placed on hold and diligently monitors time spent on hold.
• Monitors the patient waiting area and ensures that is kept clean and orderly. 
• Monitoring No-Show appointments daily; logging all No-Show’s and sending appropriate notification to the patient notifying them that they have missed their appointment.
• Monitoring the Referral Log daily; following up on referrals from 30 days prior to ensuring that the patient kept their referral appointment and that all consultation reports have been received.
• Being knowledgeable about the sliding fee scale and having the ability to communicate required documentation & requirements to patients.
• Actively participating in Patient Wait Time Studies and Patient Satisfaction Surveys. Ensuring that all required Studies/Surveys are submitted.
• Provides cross coverage in another department or site as assigned. 
• Maintains open communication with team and supervisor by alerting them of any potential barriers that may cause delays or difficulties during the day.
• Being knowledgeable about policies and procedures related to patient registration, documentation requirements and collection, HIPAA/Confidentiality and all other policies and procedures related to this position.
• Maintaining confidentiality of all aspects of the center including, but not limited to, patient confidentiality, financials, and employee relations.
• Attends and participates in monthly department, PSR, All Staff and other required meetings. 
• Perform other related duties as assigned. 

Requirements

• High School Diploma or equivalent 
• Must have Schedule Flexibility 
• Travel to different site when needed