Human Services System Quality Review Specialist* (County Promotional)
San Bernardino County
·3 days ago
- Salary
- $55k – $77k/yr
- Location
- San Bernardino, CA, CA, US
- Type
- Full-time
- Education
- Associate
- Source
- GovernmentJobs
Description
This recruitment is only open to current San Bernardino County, San Bernardino County Fire Protection District, or Special Districts employees who hold a regular, contract, extra-help, recurrent, Public Service Employee (PSE), Work Experience Program (WEX) or intern position. Former PSE, WEX, or interns are eligible to apply up to 6 months from the end of their assignment.
Your County employment must be clearly listed in the work experience section of the application.
Your County employment must be clearly listed in the work experience section of the application.
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The Human Services Program Integrity Division (HS PID) and the Human Services Research, Outcomes, and Quality Support (HS ROQS) units are recruiting for Human Services System (HSS) Quality Review Specialists who perform quality review work for one or more categories of public assistance such as CalWORKs, CalFresh, Foster Care, etc. HSS Quality Review Specialists conduct specialized eligibility audits, reviews, and investigations for the various public assistance programs. Incumbents also interview customers, individuals, and representatives of business/government organizations for fact verification and discrepancy resolution regarding the correct issuance of cash aid, CalFresh, General Relief, and other public assistance programs. Positions are primarily located in San Bernardino but some field-based positions also exist. Vacancies are anticipated in CalWORKS and CalFresh, but eligible list may be used for other vacancies as they arise.
Field-Based Positions: Field-based positions require regular travel throughout the County for home visits and work outside of the office. County vehicles are available for use while traveling. Candidates available for a field-based position should indicate such availability on the supplemental questionnaire.
Field-Based Positions: Field-based positions require regular travel throughout the County for home visits and work outside of the office. County vehicles are available for use while traveling. Candidates available for a field-based position should indicate such availability on the supplemental questionnaire.
Additional duties may include:
- Review, evaluate, investigate, and gather information regarding income, household composition, financial obligations, and assets to determine the accuracy and completeness of all facts reported by customers during initial and continuing eligibility determinations.
- Advise applicants, recipients, and the general public of rights and responsibilities, and secure declarations when discrepancies are discovered. Answer program related inquiries and regulation interpretation to public officials, other departments, and the general public.
- Interview and obtain necessary information from applicants, recipients, and representatives of business or government organizations for the purpose of verifying facts and/or resolving discrepancies pertinent to the correct determination of eligibility for public assistance programs.
- Prepare clear and concise written correspondence and reports with recommendations for appropriate corrective action or to justify eligibility determination made by the welfare department for appealed cases. If needed, specialists will attend to make verbal statements at fair hearings and answer questions regarding the eligibility determination made by the welfare department.
- Confer with other departments, divisions, counties and other government agencies in order to verify dates, resolve discrepancies and provide information in accordance with established procedures, policies, and regulations.
- Participate in training sessions, such as conferences, seminars, or mentoring assignments. Perform detailed presentations on the functions of the Quality Review Unit to onboarding and cross training staff.
- Stay up to date on new and revised federal, state, and county legislation, laws, rules, regulations, policies, and procedures pertaining to public assistance programs.
- Process complex budgets, void, terminate, rescind, correct, or activate recovery accounts.
EXCELLENT BENEFITS
To review job-specific benefits, refer to: Summary of Benefits and the Memoranda of Understanding (MOU).
CONDITIONS OF EMPLOYMENT
- Pre-Employment Process: Prior to appointment, applicants must pass a background investigation, including fingerprinting, and verification of employment history and education.
- Travel: Travel throughout the County may be required and employees will be required to make provisions for such transportation.
- Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
| Education | Eight (8) semester (12 quarter) units of completed college coursework in behavioral/social science or business/public administration. Completion of the San Bernardino County Management Leadership Academy (MLA) program will be accepted toward the required coursework on the basis of four (4) quarter units of credit per MLA track completed. A list of completed college coursework or legible transcripts must be submitted with the application if the applicant does not possess an Associate's degree or higher in one of the qualifying fields of study indicated above. Substitution: One (1) year of additional qualifying journey-level experience indicated below may substitute for the required education. |
| -AND- | |
| Experience | Three (3) years of journey-level experience, equivalent to an Eligibility Worker II, or higher, in San Bernardino County, determining eligibility for public assistance programs in a California Department of Social Services. Candidates must have been employed in this capacity within the last six (6) months. Note: Eligibility Worker I/Trainee experience is NOT considered qualifying and must be clearly separated on the application from time spent as a journey-level Eligibility Worker II or higher. Employment Services Specialist/Trainee experience is also not considered qualifying. |
Candidates with eligibility experience with CalWORKs, CalFresh, Foster Care, and General Relief are strongly encouraged to apply.
Recent experience in CalFresh and CalWORKS with case processing is highly desirable for current vacancies.
Application Procedure:
To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire by 5:00 PM on the filing deadline. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire.
To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire by 5:00 PM on the filing deadline. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire.
It is to your advantage to be explicit in your responses on the application and supplemental questionnaire You are encouraged to include detail descriptions of your qualifying experience and skills, as only the most highly qualified applicants will advance in the process.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.
Examination:
An online examination will be administered to assess your knowledge and skills on the following topics:
Applying Rules and Regulations
Attention to Detail
Budget Computations
Interviewing Techniques
Attention to Detail
Budget Computations
Interviewing Techniques
Details of the online assessment process will be emailed once the recruitment has closed. All communications regarding the remainder of the selection process will be via email. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.
Important: The ability to take pre-employment tests online is a privilege. Please do not take advantage of this benefit. Also, be aware that applicants may be required to take parallel versions of these tests in a proctored setting in order to confirm their identities as the original test takers.
Important: The ability to take pre-employment tests online is a privilege. Please do not take advantage of this benefit. Also, be aware that applicants may be required to take parallel versions of these tests in a proctored setting in order to confirm their identities as the original test takers.
Additional Information and Resources:
If you need technical assistance, review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.
Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.
ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitment filing deadline.
Veterans' Preference: Eligible veterans and their spouses or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy.
For more important details, review the Applicant Information and County Employment Process