SVP, Head of Operations

Agency:

Omnicom Media

Job Function:

Media

Job Subfunction:

Media Planning and Buying

Job Description:

 Role Summary 
The Head of Operations will serve as the central operating backbone of Optimum Sports, responsible for translating strategic priorities into scalable execution across the organization. 
 Blending operational leadership, commercial rigor, and executive enablement, this role ensures OS continues to operate as a unified, efficient, and growth-oriented business. This role’s mandate is to unlock incremental revenue, strengthen commercial response efficiency, and enable scalable growth across the organization and its talent base

Core Responsibilities 
 Organizational Operations & Workforce Planning 
Build and maintain a holistic FTE and staffing chart across all teams and offices (Sports Marketing, Investment, PMG, Experiential, Research) 
Develop AI-integrated operations platforms to optimize resource allocation and utilization  
Identify capacity gaps and growth opportunities with a constant ‘ear to the ground’ on new business, organic growth opportunities, scope shifts, etc. 
Serve as the central point of coordination across OS leadership, Finance, HR, and Talent Acquisition  
Maintain visibility into open roles, hiring progress, and organizational needs, ensuring accountability across stakeholders  
Aggregate and structure staffing, promotion, and compensation recommendations  
Support career progression, raise eligibility and internal mobility across OS 

 Commercial Operations
Oversee scope development, staffing models, and pricing frameworks working with leadership and biz dev for pitches, projects and new scopes 
Standardize templates, deliverables, and fee structures across disciplines 
Maintain a centralized SOW database and AI-enabled scope library  
Create AI agents/tools that optimize and improve process for new SOW creation 
Ensure all scopes are accurate, efficient, and commercially sound  
Partner with Finance to track and optimize revenue, margin, and cost efficiency across scopes and accounts  

Growth Enablement 
Align staffing and capabilities to new business and organic growth pipeline  
Enable cross-functional scoping across capabilities  
Ensure operational readiness for priority pitches and growth/upsell opportunities based on business impact, resource availability and strategic value 
Develop and execute business transition framework for new client onboarding 
Partner with business development on key marketing, PR and events initiatives 
  
Executive Enablement
Support leadership with planning, reporting, and prioritization  
Drive cross-functional alignment and accountability  
Track execution across key initiatives and strategic priorities  
Maintain office seating charts, in-office attendance assignments, etc. 

Qualifications
The ideal candidate should have 12+ years of global and US integrated media experience in role(s) that involved delivering an omnichannel perspective and results. This person is curious, collaborative, poised, flexible, organized, a natural at diplomacy, and can adopt different communication styles in different situations across levels, functions, and borders. Previous experience managing a broad portfolio of brands, both large and small is helpful.
Strong experience managing workflow and product across a large global network
Cross functional perspective – knows how to “connect the dots” across workstreams and motivate team to deliver promised results 
Strong knowledge of omnichannel strategy, negotiations, and operations
Extensive knowledge of the media and marketing landscape, demonstrating a depth in both brand and performance-based marketing across all channels
Adaptability to adjust approach to incorporate new and evolving information as it becomes available – not fixated on initial ideas/approaches as the only way forward
Ability to anticipate and quickly assess continually changing client needs and adapt resources and strategies accordingly
Excellent written and verbal communication, presentation, organizational, interpersonal, and analytical skills - Ability to translate numbers into viable business solutions to enhance strategies and meet deliverables
Excellent leadership proficiency


$150,000-$250,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

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