Maintenance Supervisor

Description

Fortis Property Management

Job Title: Maintenance Supervisor

Weekly Hours: Full-Time (Hourly, Non-Exempt) 

Property Location: Exchange at Crestview

Property Type: Conventional/Lease Up Community

Position Overview:  

The Maintenance Supervisor oversees daily property operations, maintenance personnel, and vendor services to ensure a well-kept, and high-performing community. Accountable for resident retention and satisfaction, this role delivers prompt, quality service from smooth move-ins to ongoing repairs—while upholding high standards of customer care.

Why Join Fortis Property Management?

At Fortis, our success is built entirely on the talent and dedication of people like you. We pride ourselves on cultivating a team of thoughtful, innovative, and driven professionals. To reward your hard work, we offer a highly competitive commission and bonus structure. We are deeply committed to your professional growth, actively promoting from within because we believe the leaders of tomorrow are working with us today.      

Job Description/Principal Duties and Responsibilities  

Financial

• Achieve budgeted maintenance expenses
• Assist in the achievement of the annual budget plan
• Make recommendations to the Community manager regarding the purchasing of supplies and equipment

Facility Management

• Physical condition of the community, including the condition of vacation apartments
• Advise the Community Manager of maintenance problems and solutions
• Ensure all work orders are completed in a timely fashion
• Provide same day services on work orders
• Walk the community daily making note of needed repairs
• Knowledge of all utility cut offs
• Establish and maintain preventive maintenance program
• Carefully monitor turnover trends
• Daily communication with the Community Manager to discuss progress, follow-up, or complications regarding maintenance activities
• Strong communication skills both orally and written
• Participate in the development and implementation of an ongoing property maintenance and improvement plan
• Produce timely turns on vacant units
• Assume emergency on-call duty status as scheduled by yourself and the manager
• Maintain maintenance shop
• Good decision-making ability 
• Professional image 
• Strong leadership skills
• Other duties as delegated

Tenant Relations

• Provide superior customer service
• Follow up on work orders to ensure the highest quality of customer satisfaction
• Risk Management adherence to ensure resident, associate, and visitor safety as well as property safety

Staff Relations and Administration

• Maintain a professional image and attitude and expect the same from all maintenance associates 
• Adherence to and proper implementation of all Fortis Properties Management policies and procedures
• Assign daily work duties to service staff 
• Schedule on call maintenance coverage, in partnership with the manager

Knowledge of and adherence to the following:

• Fair Housing policies and procedures 
• ADA, OSHA, and EPA policies and procedures 

Qualifications & Skills:

Education

• High School graduate or equivalent 
• Vocational/Technical school and/or college
• Continuing Education
• CAMT preferred

Experience

• 2-3 years prior property maintenance experience required
• 1-year supervisory experience, minimum is preferred 
• Experience with multifamily lease-ups is highly preferred 
• EPA Certification required
• CPO Certification preferred
• Strong knowledge of building operations, HVAC systems, appliance repair, plumbing, electrical, mechanical systems, pool care, and warranty management
• Equipment/Irrigation and Electronic Access Gate repair as applicable to the community
• Must have own tools
• Valid driver's license required 
• Computer skills to include Microsoft Office (Word, Excel) property management software (Yardi) preferred
• Bilingual (English/Spanish) strongly preferred

Supervision Received: The Maintenance Supervisor will report to the Community Manager and/or Assistant Manager.      

Supervision Exercised: The Maintenance Supervisor will oversee all on-site maintenance associates and all outside contractors employed by Fortis Property Management who work in the community in a maintenance-related capacity      

Benefits (Full-Time Employees) 

• Competitive compensation based on experience and qualifications
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) options
• 401(k) retirement plan (eligibility per company policy)
• Paid Time Off
• Company-paid Holidays
• Professional development opportunities
• Career advancement within a growing organization
• Employee Referral Program

Disclaimer

This job description is not intended to be all-inclusive. Duties, responsibilities, and activities may change at any time with or without notice. The company provides reasonable accommodations in accordance with the Americans with Disabilities Act (ADA).  

This Property Management Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.