Hiring.Camp

Customer Success Operations Manager, LATAM

PubMatic

Location
Mexico City, MX · Mexico City
Workplace
Remote, Hybrid, Onsite
Department
Operations
Seniority
Manager
Experience
1+ years

Description

About the Role:

This role sits at the intersection of Ad Operations, Publisher Monetization, data, and technology, and is critical to achieving our clients’ goals and requires strong fluency in Spanish (written and spoken) along with a foundational understanding of publisher-side programmatic advertising.   Success in this role depends on the ability to communicate clearly with Spanish-speaking stakeholders while supporting monetization, integrations, and performance across the publisher ecosystem. We are looking for someone curious, resourceful, and comfortable figuring things out independently, with a strong desire to learn and grow in the Adtech space.

What You'll Do:

 

  • Provide day-to-day operational and technical support for publisher clients across Spain.
  • Clearly explain technical concepts to non-technical stakeholders in Spanish and English. 
  • Support publisher onboarding and implementation using defined processes and best practices.
  • Analyze reports to identify performance trends and basic anomalies. 
  • Help translate data into clear, actionable insights for clients and internal teams.
  • Apply structured thinking to troubleshoot issues and propose next steps. 
  • Stay up to date with PubMatic’s evolving products, services, and Adtech ecosystem changes.
  • Proactive and self-motivated, thriving in a small team environment.
  • You have a strong work ethic and ownership mindset you see issues through to resolution.
  • Analytical, logical, and structured in problem-solving approach.
  • Detail-oriented without losing sight of the bigger picture.
  • Customer-focused, with a bias toward action and continuous improvement. 
  • Fluent in Spanish and English, both written and spoken. 

 

Who You Are:

 

  • 1 - 2  years of experience in Fluent in Spanish (written and spoken).
  • Strong written and verbal communication skills in English, with the ability to communicate clearly with global teams.
  • Basic understanding of digital advertising or publisher monetization concepts.
  • Familiarity with concepts such as header bidding, Open RTB, or SSPs (hands-on experience not required).
  • Interest in mobile monetization and ad SDKs; prior exposure is a plus but not mandatory.
  • Comfortable working with Excel or spreadsheets and the ability to analyze data to identify simple trends or anomalies.
  • Exposure to BI tools or analytics platforms is a plus.
  • Willingness to learn and maintain operational tools such as Salesforce, JIRA, Zendesk.
  • Comfortable using AI-powered tools (e.g. ChatGPT, Gemini, Perplexity) to learn new concepts, troubleshoot issues, and improve productivity.

 

Additional Information

Return to Office: PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.

Benefits: Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile and fully stocked pantries plus in-office catered lunches 5 days per week.

Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

About PubMatic

PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes.

Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.

#LI-CC1

#LI-HYBRID

Skills

JiraExcelSalesforce

Similar Jobs

30

Customer Success Operations

Maddox Industrial Transformer·Batavia, Ohio

2mo ago

Customer Service Operations

Ravago·-, Catalonia

3mo ago

Contracts Analyst — NetSuite Customer Success Operations

Oracle·Redwood City, California

1d ago

Customer Service & Operations Coordinator

Painters Supply & Equipment·Miami, Florida

1d ago

Director, Customer Support and Call Center Operations

The Future of Health Starts with You·Cary, North Carolina·Hybrid

1d ago

Customer Service Operations- Underwriting Support Corporate Insurance (H/M)

Generaliespana·Madrid, Spain

1d ago

Executive - Business Channels (Operations & Customer Service)

Hlb·Malaysia

1d ago

Head of Customer Success & Operations, Asia Pacific

Tribe Payments·Singapore·Hybrid

1d ago

Customer Support & Call Centre Operations Analyst

Fortive·Mumbai, Maharashtra

1d ago

Customer Support & Call Centre Operations Analyst

Fluke·Mumbai, Maharashtra·Hybrid

1d ago

Head of Customer Service & Operations (m/f/d)

Arethia·Reinbek, Schleswig-Holstein

2d ago

Retail Customer Service and Operations Coordinator Full Time Winners – Scotia Plaza

TJX·Canada

2d ago

Customer Service & Campus Operations Assistant

Northeastern·Vancouver, British Columbia

2d ago

Operations Admin-Customer Service; 5pm Start M-F

Pitt Ohio Express·Harrisburg, Pennsylvania

2d ago

E-commerce Operations & Customer Support Coordinator

Affinityinternational·Johannesburg, Gauteng

3d ago

Revenue Operations Director, Global Customer Success

Workday·Atlanta, Georgia +5

3d ago

Customer Success and Operations Associate (EN/ES)

Tab·UK

3d ago

Customer Support / Operations - Metal Fabrication

New Castle Building Products·Bensalem, Pennsylvania

3d ago

Tirocinio Extracurriculare: Sales Operations e Customer Service

Medtronic·Italy

3d ago

Tirocinio Extracurriculare: Sales Operations e Customer Service

Medtronic·Italy

3d ago

Customer Success Operations Analyst

Obsidiansecurity·US Remote +1·Remote

5d ago

Sr Design Operations Lead, Amazon Customer Service

Amazon

6d ago

Executive - Business Channels (Operations & Customer Service)

Hlb·Malaysia

6d ago

Viewer Advocacy Operations Manager (Customer Service)

ITV·London, England·Hybrid

6d ago

Specialist, Customer Service (Non-Voice Channel Operations)

Flyscoot·Singapore

1w ago

Customer Support Specialist (Retail Operations)

Freshprints·Hyderabad, Telangana +1·Remote

1w ago

Sales Operations - Customer Service Representative

JAM Industries Ltd·Connecticut, US

1w ago

Customer Service & Operations Analyst

Rbs·Gurugram, Haryana

1w ago

Operations Team Member_WBG Operations (Ops)-Customer Service Desk_Kanpur

Kotak Bank·Kanpur, Uttar Pradesh·Onsite

1w ago

Operations Team Member_WBG Operations (Ops)-Customer Service Desk_Lucknow

Kotak Bank·Lucknow, Uttar Pradesh·Onsite

1w ago