Information Technology Manager

This is the sixth of seven levels in the Information Technology - Infrastructure series. Incumbents supervise individuals engaged in providing user support and infrastructure maintenance to an assigned department, including the supervision of lower level information technology staff.  Responsibilities may include evaluating and prioritizing tasks; assigning projects to staff; developing, monitoring, and maintaining networks, applications, servers, and related hardware and software; developing and monitoring a budget; and preparing operational reports.

Essential Functions:

• Supervises staff to include prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; ensuring that employees follow policies and procedures; maintaining a healthy and safe working environment; and making hiring, termination, and disciplinary recommendations. 

• Provides a high level of technical assistance, which includes developing, monitoring, and maintaining networks, applications, servers, and related hardware and software.

• Identifies, diagnoses, isolates, and resolves IT network, system, and peripheral issues. 

• Researches and purchases hardware and software, as necessary. 

• Prepares and manages departmental and project budgets; forecasts staffing, equipment, and material expenses for budget planning; monitors expenditures; and adjusts budget items as needed.

• Prepares and maintains a variety of operational records and reports including personnel records, and financial reports.

• Performs other work as required.

Education and Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Five (5) years of experience in information technology including two (2) years of supervisory experience.

• An equivalent combination of education and experience sufficient to perform the job's essential duties.

License and Certifications

• Possession of a valid driver’s license.

• CJIS certified (Criminal Justice Information Systems).

• Some positions may require specialized certification in their area of responsibility.

Knowledge, Skills, and Abilities:

Knowledge of:

• Managerial principles;

• Applicable Federal, State, and local laws, rules, and regulations;

• Applicable hardware, software, and operating systems;

• System design, maintenance, and implementation practices and procedures;

• Project management principles and practices;

• Customer service principles;

• Recordkeeping principles;

• Budgeting principles.

Skill in:

• Monitoring and evaluating employees;

• Prioritizing and assigning work;

• Managing projects;

• Troubleshooting and resolving network problems;

• Applying applicable Federal, State, and local laws, rules, and regulations;

• Developing and monitoring budgets;

• Preparing reports;

• Maintaining operational records;

• Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Physical Requirements:

The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required: 

• Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

• Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.

• Grasping: Applying pressure to an object with the fingers and palm.

• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination sound. 

• Mental Acuity: Making rational decisions through sound logic and deductive processes.

• Reaching: Extending hand(s) and arm(s) in any direction. 

• Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.

• Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.

• Standing: Particularly for sustained periods of time.

• Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

• Visual ability 1: sufficient to perform an activity like preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.

• Walking: Moving about on foot to accomplish tasks, particularly for long distances or move from one work site to another.