Sponsorhip Relation & Product Enhancement (SRPE) Officer

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:

Local - Fixed Term Employee (Fixed Term)

Job Description:

The Sponsorhip Relations & Product Enhancement (SRPE) Officer provides management and support to the Zonal and APs management of sponsorship operations, sponsorship business systems, guidelines and standards for improved performance and relationship between the child, family and community with sponsors and Support Offices, specifically on development of sponsor engagement (Correspondences & Rich Media), including sponsor visit. This position also responsible to enhance the effectiveness of communication mechanism and process, building capacity of AP team and developing guidelines that contribute to the achievement of WVI Indonesia Strategy Mandate Priority in respect to existing policies and standards. 

 

The position supports and provides National Office level technical oversight to zonal/APs in mainstreaming of Sponsorship in Programming and Sponsorship Standards while working closely with children and community, also liaises with SOs or GC on matters related to Sponsorship products and other services such as correspondences, Rich Media, and sponsor visit.. This position works closely with the SRPE Coordinator to address gaps identified through Sponsorship data to achieve sponsorship excellence. 

Leadership, Strategy, and Policy Implementation

·        Vision for sponsorship:

• Support and communicate a compelling vision for sponsorship as a transformative relationship and actively promote the integration of sponsorship and programming for ministry impact.  
• Support strategic understanding and ownership of Child Sponsorship to perspective AP/Zonal
• Manage or lead engagement with Zonal/AP in influencing, interpreting and implementing sponsorship strategy, policy and procedure through an integrated approach.
• undefined
• Child Sponsorship policy, standards and essentials implementation: Manage and support the APs/Zonals Child Sponsorship implementation strategy to achieve the organisational mandate of an enriching experience for children, sponsors and fulfilling donor promise, meeting sponsorship standards. Provide analysis of the extent of the current situation and recommendation within AP/Zonal
• undefined
• Children’s Experience of Sponsorship: Support the Sponsor Relation & Product Enhancement Coordinator in promoting Child Engagement   to ensure children’s experience of sponsorship is meaningful, enjoyable and transformative, builds children’s skills and leadership,
• undefinedIntegration and planning: Contributes to ensure integration within sponsorship services process for the sustained well-being of children  families and communities and an enriched supporter/sponsor experience.

Sponsorship Management:

• Sponsorship Operations Management:
• Provide management to implementation of effective Sponsorship Operations with processes managed efficiently adhering to global and national Sponsorship Standards and quality.
• Provide management at all levels of the organisation to ensure key sponsorship processes (quality, performance, capacity building, sponsor engagement are prioritised, measured and monitored
• Engage with relevant National Office stakeholders such as Operations, technical teams, and administration/support teams for successful implementation of Child Sponsorship services deliverables, targets and plans.
• Identify and address gaps, issues on sponsorship service operations at NO level, Zonal, Area Programmes.
• undefined
• Sponsorship Monitoring and Reporting:
• Provide subject matter expertise and ensure regular review of performance SOI & Rich Media and monthly Exception Reports (HOPE) and tracking sources. (Interpret implications and advise key areas for functional and line management action on specific issues and addressing key performance gaps).
• Interpret implications, identify emerging issues, reconcile performance status and advise key areas for functional and line management action. Monitor reports and identify potential risks, coordinate risk mitigation efforts and develop support plan. Monitor and report on progress against corrective and management actions.

 

Organisational Capability

• Sponsorship Field Capacity Building: Manage and support Sponsorship capacity building trainings, modules and resources within Zonal and APs influencing practices for delivery of quality Sponsorship.
  • Equip Zonal and AP Staff (community volunteers and partners): Zonal and AP staff are trained and equipped with tools and skills to engage with children, youth and community volunteers in facilitating quality, effective and efficient sponsorship processes, and deliverables and be active agents of change.
  • Capacity Gaps: Contribute to FO strategy by identifying capacity gaps at Zonal AP and community levels and proposing appropriate capacity building efforts or training modules to address these gaps.
  • undefined
  • Sponsorship Business Processes: Provide support to establish contextualised business processes to achieve quality outcomes of correspondences and Rich Media. Equip staff with sponsorship communication management responsibilities at Zonal and APs level to analyse, identify and address emerging problems in meeting standards, as well as identify opportunities for ongoing improvement.
•   
  • Child safeguarding and protection: Ensure compliance to WV Child Protection and Safeguarding policies, standards and procedures especially in Sponsorship operations (correspondences management)

 

Child and Sponsor Engagement

• Child participation and sponsorship integration:
  • Coordinate processes to promote usage of child participation practices to engage children and families to ensure sponsorship group and individual interactions contribute to child development (improved cognitive development, academic performance, better social-emotional development, and improved health) at Zonal and APs level
• Nurture sponsor and child connections through child engagement:
  • Support AP processes and volunteer skills to promote active child communication practices to enhance skills of children in telling and capturing stories more effectively about their community’s situation and development and to encourage impact stories to be captured and communicated with sponsors.
  • Coordinate with Cluster and APs to facilitate sponsor visits in adherence with partnership standards and child protection protocol ensuring an enriching experience for the sponsor, child and community.
• Management of sponsor engagement/experience features:
  • Regular review of processes at cluster and AP level to ensure sponsor experience features and products (correspondence and Sponsorship 2.0) received from sponsors are recorded, processed with quality and responses sent to sponsors and SOs in accordance with partnership standards, global and FO targets and agreed timelines.
  • Support and build capacity of Cluster/APs in quality assurance management.
  • Support to ensure local language translations are done with accuracy and completeness.
  • Provide and support GC & NO level design, development of communication materials, quality assurance and administration.

 

 

Risk Management

 Sponsorship Data, Storage and Security: Ensure all sponsor communication, and child files are filed, stored and protected in adherence to WV data protection protocols and aligned to child protection policies, standards and procedures.

 Audit reviews: Support the Risk Based Internal Audit preparation, monitoring and implementation of National Office and Area Programme Audits including reports, management action on recommendations ensuring identified gaps are timely addressed, providing status updates to National Office leadership and working closely with relevant stakeholders.

Conduct and promote Zonal and AP to regularly having Sponsorship Self Review using the available tool as an effort to mitigate the risk on sponsorship operations and safeguarding in sponsorship

Business Systems and tools

 Sponsorship Business Systems:

• Ensure issue escalation protocols are adhered to and functioning in coordination with SIS Facilitator. WVIT and NO IT.

Ensure technical support for transmission of Rich Media (Images and Videos) through WV approved platforms.

 

Develop and manage annual performance agreement

 

Provide Christian value and support to enrich the organization's life, faith, Christian commitments and ministry to the disadvantaged children and communities we seek to serve.

Be a role model and inspiration in managing work, communication and relationship with internal staff and external parties.

Requirement :

• Bachelor in Social Work, Management, Development or other relevant area required.  
• Excellent analysis and communication skills 
• Excellent in basic computer skills (excel, words, ppt) 
• National or Zone level experience in sponsorship management and development projects. 
• Knowledge of sponsorship policies, framework, systems and processes  
• Effective in written and verbal communication in English (TOEFL min 500 
• The position requires ability and willingness to travel domestically and internationally up to 25% of the time. 
• Requires the ability to travel regularly to village and rural locations when necessary, and to engage in coordination activities using online platforms.
• Development work: Well understanding and experience in Child Sponsorship and its contribution to child wellbeing & Understanding Sponsorship in Programming. 
• Demonstrated community and staff facilitation skills. 

WVI implements a Safeguarding Policy as a form of our commitment to protect children and adult beneficiaries. WVI has zero tolerance towards incidents of violence or abuse against children or adults, including sexual exploitation or abuse, committed either by employees or others affiliated with WVI work, and WVI also participates in the Steering Committee for Humanitarian Response (SCHR) Inter-Agency Misconduct Disclosure Scheme (MDS).

Applicant Types Accepted:

Local Applicants Only