- Salary
- C$65k – C$80k
- Location
- Oshawa, ON
- Type
- Full-time
- Department
- Sales
- Source
- PCRecruiter
Description
The Customer Service Inside Sales Representative proactively seeks out customer needs at our retail location that provides total customer satisfaction. This position provides our customers with a high service level, which includes delivering the highest quality customer care per corporate objectives and revenue goals.
Requirements:
- Handle incoming and outgoing customer telephone calls courteously and professionally, with a mandate to solicit orders from the existing customer base.
- Coordinate the prompt handling of customer service requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims.
- Handle written correspondence received from and sent to customers promptly.
- Assist and support Account Managers by providing technical support to customers and end-users and sharing information that will allow both parties to offer customers a total solution.
- Consult with clients and customers after the sale to resolve problems and provide support efficiently and effectively.
- Provide customer feedback to the Branch Manager/Customer Service Manager in a timely fashion.
- Participate in training sessions, trade shows, branch meetings and sales meetings as requested.
- Keep management informed of local competition and market conditions and recommend new items for stock.
- Deal with product-related problems such as defective products, the return of products and warranty situations.
- Other duties may be assigned as needed.
Desired Skills & Experience:
- Minimum Grade 12 education; however, a technical background (i.e. Electrical Engineering Technologist.) or post-secondary education is considered an asset.
- Having a broad knowledge of the company's products and services and effectively presenting these to Graybar Canada's customers is considered an asset.
- One to three years of related sales experience considered an asset.
- Electrical industry experience preferred.
- Must exhibit excellent time management and organizational skills.
- Possesses strong relationship building skills to cultivate and develop customer loyalty.
- Can demonstrate the ability to work with all levels of employees and management, both internally and externally.
- Must exhibit strong customer service and troubleshooting skills.
- The ideal candidate will possess exceptional conflict resolution, negotiation and objection handling skills.
- Basic mathematical skills.
- Will have excellent verbal and written communication skills.
- Must demonstrate honesty and integrity.
- Must have the willingness to gain technical knowledge by attending educational workshops and reviewing publications.
- Demonstrated proficiency with Microsoft Office products, including Outlook, Excel, Word and PowerPoint.
If you are interested in exploring this opportunity confidentially, please send your resume (in Word format) to: [email protected]
Apply with confidence as Harbinger Network respects your privacy and will keep your application private and confidential. While only qualified candidates will be contacted for an interview, be sure to continually check out website for other related positions as they are posted. www.harbingernetwork.ca
Disclosure:
This posting represents an active and genuine vacancy with one of Harbinger Network’s clients and is not for speculative or pipeline recruitment. Harbinger Network and/or our Clients may use AI-assisted tools to support the screening and evaluation of applications; however, these tools are not intended to replace the Hiring Manager’s judgement or decision-making in the hiring process.