Business Systems Analyst

Job Summary

The Application Support Analyst – In Cab Technology is responsible for seamlessly integrating, installing, training, and supporting advanced in-cab technology solutions. This role requires occasional local travel, hands-on technical work, and close collaboration with teams to enhance fleet safety and efficiency through cutting-edge technology as well as troubleshooting applications and software for end users across GFL in order to provide ongoing support.

Key Responsibilities:

• Field incoming problem tickets from end users for in-cab applications & systems to resolve support requests and incidents.
• Create and maintain comprehensive training guides/knowledge base articles for drivers and staff, focusing on effective utilization, troubleshooting, and best practices for in-cab systems.
• Monitor integrated systems and communicate with internal and/or 3rd party support for fast resolution.
• Provide expert on-site and remote technical support to diagnose and resolve hardware and software issues promptly, minimizing downtime.
• Proactively monitor fleet technology performance, analyze data, and recommend strategic upgrades or enhancements to drive operational efficiency and safety.
• Work both independently and as part of a dynamic team, analyze data, and recommend strategic upgrades or enhancements to drive operational efficiency and safety.
• Test fixes and perform post-resolution follow-ups, to ensure problems have been adequately resolved

• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

Knowledge, Skills and Competencies

• Proven experience in deploying and supporting In Cab technology solutions, including fleet management systems, and camera systems.
• Excellent troubleshooting and problem-solving skills with the ability to resolve technical issues efficiently.
• Ability to develop and deliver effective training programs to diverse audiences.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with vendors and internal teams.
• Ability to create clear and concise technical documentation and training materials.
• Able to work independently and seek out opportunities for improving business processes through the effective use of system applications.
• Strong organizational and time-management abilities.
• Detail-oriented with a proactive approach to problem-solving.
• Commitment to continuous learning and improvement.
• A strong attention to detail and understanding of prioritization of deliverables.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Willingness to research and find solutions to new business issues.
• Ability to present ideas in business-friendly and user-friendly language.
• Exceptional customer service orientation.
• Willingness to travel for on-site installations, training, and support.

Requirements

• Bachelor’s degree in Information Technology, Engineering, or a related field (preferred).
• Relevant certifications (e.g., CompTIA A+, Network+, MDM certifications) are a plus.
• French/English Bilingual is highly preferred

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.