- Salary
- $25+
- Location
- OR, Bend, United States
- Type
- Full-time
- Department
- Administration
- Education
- High School
- Visa
- Not sponsored
- Source
- AcquireTM
Description
Overview:
Join the Team Building World-Class Aircraft. Epic Aircraft is a leading manufacturer of high-performance, all-carbon-fiber, single-engine turboprop aircraft. Driven by innovation, safety, and craftsmanship, we have earned a reputation as a premier aerospace manufacturer. Located in beautiful Bend, Oregon, Epic offers an exciting work environment surrounded by mountains, rivers, and year-round outdoor recreation. If you're looking for a hands-on career with growth opportunities in aerospace manufacturing, we'd love to meet you.
WHAT YOU'LL DO
As a member of the Epic Aircraft Delivery Team, The Aircraft Delivery Administrative Assistant plays an important role in creating a seamless and memorable delivery experience for each new Epic E1000 owner. This position is ideal for someone who understands the general aviation customer perspective, has a passion for aviation, and takes pride in providing exceptional customer service. The ideal candidate is cheerful, professional, highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced, team-oriented environment. You'll help guide customers through the final steps of taking delivery of their new Epic E1000. You'll help ensure that every detail is organized, accurate, and ready for a positive customer experience. The Aircraft Delivery Administrative Assistant reports to the Aircraft Delivery Manager and works closely with customers, aircraft owners, and internal teams throughout the aircraft delivery process.
Responsibilities
- Accurately and efficiently complete, process, and submit aircraft warranty, registration, and delivery documentation
- Organize and prepare “fly-away” kits and other materials for each new aircraft delivery
- Assist the Aircraft Delivery Manager with coordinating and executing the aircraft delivery process
- Create, distribute, and manage customer satisfaction surveys and related customer experience programs
- Maintain accurate inventory of materials, supplies, and items provided to customers and aircraft owners
- Identify opportunities to improve, simplify, and streamline existing processes to increase efficiency and enhance the customer experience
- Collaborate with internal departments to coordinate aircraft delivery schedules and ensure all required items are completed on time
- Maintain accurate customer and delivery records and documentation
- Provide professional and welcoming customer service throughout the delivery process
- Occasionally provide front desk/reception coverage as needed
- Perform other administrative and customer support duties as assigned
WHAT YOU BRING TO THE TEAM
Required
- High school diploma or GED
- 2+ years of relevant administrative, customer service, aviation, or industry experience preferred
- Professional appearance and a strong commitment to exceptional customer service
- Highly organized with excellent attention to detail and the ability to manage multiple priorities
- Strong problem-solving skills and the ability to work independently as well as collaboratively
- Excellent written and verbal communication skills, with the ability to interact professionally with individuals at all levels of the organization
- Demonstrated diplomacy, tact, and exceptional interpersonal skills
- Passion for general aviation and genuine excitement about Epic Aircraft and its products
- Ability to accurately follow written and verbal instructions and established procedures
- Proficiency with Microsoft Office Suite and Adobe PDF software
- Experience with HubSpot or other CRM systems is a plus
- Ability to maintain confidentiality and handle customer information with professionalism and discretion
- A positive, enthusiastic, and team-oriented attitude
- Regular and reliable attendance and the ability to work the scheduled hours are required
- Must be authorized to work in the United States without current or future sponsorship
Helpful but not required
- Experience coordinating schedules, events, customer appointments, or complex administrative processes
- Familiarity with FAA terminology and general aviation practices
- Experience working in a manufacturing or production environment
- Private pilot certificate or other aviation-related training is a plus
Physical Requirements
- Ability to sit, stand, and move around an office and aircraft delivery environment throughout the workday
- Ability to work in a variety of environments, including an office, aircraft hangar, and manufacturing facility, where there may be varying temperatures and moderate levels of noise
- Ability to safely navigate stairs, aircraft steps, ladders, and uneven surfaces as needed
- Must be able to wear required personal protective equipment (PPE) when entering designated manufacturing or operational areas
COMPENSATION AND SCHEDULE
Monday – Friday
7:30 a.m. – 4:00 p.m.
Starting Pay: $25.00/hr. DOE
BENEFITS AND CAREER GROWTH
At Epic Aircraft, we're committed to investing in our employees and providing opportunities for long-term success
- 100% employer-paid medical, dental, and vision coverage for employees
- 50% employer-paid coverage for eligible dependents
- 401(k) retirement plan with 3% company match
- Two weeks of paid time off accrued annually
- Seven paid holidays each year
- Paid company shutdown between Christmas and New Year's Day
- Discretionary year-end bonus program
- Company-provided work shirts
- Performance-based pay increases
- Access to the Epic Aircraft Flying Club
- Ongoing training and advancement opportunities
- Supportive team environment and company-sponsored events
- Note: Relocation assistance is not available for this position
Build Your Future in Aerospace
Whether you're beginning your manufacturing career or looking to develop new technical skills, Epic Aircraft provides a pathway to grow in a dynamic and rewarding industry.
Epic Aircraft does not accept 3rd party agency staffing/hiring solicitation requests