Warehouse Dispatch & Operations Coordinator

Warehouse Dispatch & Operations Coordinator

Industry: Retail (Tiles & Bathroom Accessories)
Location: Ngong Road, Nairobi, Kenya
Salary: 33,000 + (Bonuses + Other Benefits)

About the Role

Our client is a leading retailer of ceramic floor and wall tiles, sanitary ware, bathroom accessories, taps, basins, baths, and related building products.

They are looking for a highly energetic and hands-on Warehouse Dispatch & Operations Coordinator to oversee the smooth flow of customer orders from the showroom to dispatch while ensuring efficient day-to-day warehouse operations.

This is not a desk-based role. You'll spend most of your day on the warehouse floor receiving customer orders in real time through the warehouse order management system, coordinating picking and loading, supervising warehouse assistants, interacting with customers collecting orders, and ensuring every order is dispatched accurately, safely, and on time.

The ideal candidate thrives in a busy, customer-focused environment where teamwork, urgency, and excellent service are essential.

Key Responsibilities

• Receive customer orders in real time through the warehouse order management system and coordinate immediate picking and dispatch.
• Supervise warehouse assistants and loaders to ensure customer orders are picked, verified, and loaded accurately.
• Coordinate the safe loading of tiles, sanitary ware, and other products onto customer and company vehicles.
• Verify quantities and product specifications before dispatch to ensure order accuracy.
• Work closely with the showroom sales team to ensure prompt fulfilment of customer orders.
• Provide professional and courteous support to customers collecting their purchases.
• Organize warehouse stock to enable quick retrieval and efficient use of storage space.
• Maintain high standards of housekeeping, cleanliness, and workplace safety throughout the warehouse.
• Receive and inspect incoming stock, ensuring products are stored correctly.
• Conduct cycle counts and participate in periodic stock takes, reporting any discrepancies.
• Update stock movements and warehouse transactions in SAP or the warehouse management system.
• Ensure compliance with warehouse procedures, safety standards, and the proper use of PPE.
• Operate a forklift safely where required.
• Support the Warehouse Supervisor in the day-to-day management of warehouse operations and deputize when required.

Qualifications & Experience

• Diploma in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum of 2 years' experience in warehouse dispatch, logistics, or warehouse operations within a busy retail, FMCG, hardware, building materials, or hospitality environment.
• Experience coordinating high-volume customer order fulfilment and dispatch operations.
• Experience supervising warehouse assistants or loading teams.
• Forklift operating experience will be an added advantage.
• Working knowledge of SAP or another Warehouse Management System.
• Good computer skills, including Microsoft Office.
• Strong leadership, planning, and organizational skills.
• Excellent communication and customer service skills.
• Physically fit and comfortable working on the warehouse floor throughout the day.
• Able to multitask, prioritize effectively, and perform well under pressure.

Who Will Excel in This Role?

We're looking for someone who:

• Thrives in a fast-paced, high-volume environment where every customer matters.
• Leads by example and enjoys working alongside the team on the warehouse floor.
• Has a strong sense of urgency and takes pride in ensuring orders are dispatched accurately and on time.
• Is passionate about delivering exceptional customer service, even behind the scenes.
• Communicates effectively and works collaboratively with colleagues across the warehouse and showroom.
• Is organized, dependable, and proactive in solving operational challenges.
• Enjoys being active and is comfortable working in a physically demanding environment.

How to Apply

If you thrive in a fast-paced environment, enjoy leading warehouse operations, and are passionate about delivering outstanding customer service through teamwork and operational excellence, we invite you to apply.

Submit your CV no later than 13th August 2026.

Only shortlisted candidates will be contacted.