Behavioral Health Operations Coordinator

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Behavioral Health Operations Coordinator

                        

Location

Cleveland

                    

Facility

Lutheran Hospital

                     

Department

Reg Hosp Behavioral Intake-Regional Hospital Administration

                      

Job Code

T97467

                     

Shift

Evenings

                       

Schedule

5:00pm-1:30am

                       

Job Summary

                         

Job Details

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Lutheran Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar patient care, receive endless support and appreciation, and build a meaningful career at one of the most respected healthcare organizations in the world. 

As a Behavioral Health Operations Coordinator, you will provide administrative and on-site support for Behavioral Health Access & Bed Management operations across designated emergency departments, hospitals, and behavioral health units. In this role, you will provide clinical supervision, coordinate daily operations, and oversee patient throughput, staffing, and bed management. You will collaborate across departments to support safe and timely patient placements and assist with policy implementation, regulatory compliance, scheduling, budget monitoring, and continuous process improvement.

A caregiver in this position works evenings from 5:00 p.m. – 1:30 a.m.

A caregiver who excels in this role will:

• Serve as the on‑site administrative coordinator and resolve urgent operational issues affecting patient flow, safety, and service delivery.

• Facilitates communication and collaboration among unit staff and other departments and units regarding issues related to patient care.

• Oversee regional bed management to ensure timely, safe, and appropriate patient placements.

• Provide after‑hours and on‑call operational support when scheduled.

• Ensure staffing is assigned, balanced and caseloads are monitored

• Maintain awareness of referral activity, bed availability, admission status, acuity, and boarding times.

• Communicate real‑time census, acuity, and case updates to internal stakeholders.

• Under the director of the manager, support shift leads and crisis specialists, including coaching, scheduling, feedback, and evaluations.

• Support hiring, onboarding, training, and corrective action processes.

• Promote a positive, collaborative work environment and ongoing staff development.

• Implement and uphold departmental policies, procedures, and regulatory requirements.

• Ensure accurate and timely documentation and maintain compliance with privacy standards (HIPAA).

• Participate in huddles, committees, and improvement initiatives related to throughput and patient safety.

• Analyze throughput and performance data, identify trends, and implement improvement actions.

• Promote patient safety goals and assist with incident review and follow‑up.

• In collaboration with the manager, monitor staffing levels, overtime, and spend to align with budget expectations.

• Approve operational purchases and resource use within delegated authority.

• Collaborate with emergency departments, behavioral health units, and other departments to remove barriers to efficient patient flow.

• Represent the department in meetings and support enterprise‑wide initiatives.

• Perform special projects and other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• MA, MS in a healthcare profession, or a Med

• Five years of relevant work experience

• Two years in a psychiatric clinical setting

• Certifications required - Licensed Social Worker [LSW], Licensed Professional Counselor [LPC], Licensed Chemical Dependency Counselor III [LCDC-III], or Registered Nurse [RN]

• Competency of patient populations [child/adolescent, adult, geriatric], diversity, social determinants of health, community resources, Ohio Revised Code, DSM/ICD, mental illness, chemical use/abuse, basic medical clearance, healthcare law, other competencies as assigned

• Ability to communicate across various comprehension levels; young child to technical professionals

• Strong attention to detail in work process and documentation

Preferred qualifications for the ideal future caregiver include:  

• Certifications - Licensed Independent Social Worker [LISW], Licensed Independent Social Worker with Supervisory Designation [LISW-S], Licensed Professional Clinical Counselor [LPCC], Licensed Professional Clinical Counselor with Supervisory Designation [LPCC-S]

Physical Requirements:

• Requires Corrected hearing and vision to normal range

• Some positions may be more sedentary work

• Some positions may be more light work

• Require full range of motion, eye-hand coordination

• Require standing or walking for extensive periods of time

• Require some exposure to communicable disease or bodily fluids

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic is pleased to be an equal employment opportunity employer.