Atlassian Platform Specialist

Position Title:

Atlassian Platform Specialist

Department:

ITS

Location:

Osborne SA

Reports to: Integration & Application Lead

Incumbent: N/A

Date Completed: 17/12/2025

ASC Vision and Values

Vision

To be an enduring and integral part of Australia’s maritime strategy and national security

ASC Values

At ASC we aspire to a set of values and exhibit corresponding behaviours which are the guiding principles that define how we conduct our business and what we stand for as a company

Service

We take time to understand our customer's business and needs

We ensure that all interactions add value to our customer relationships

We are customer service-oriented

Safety

We ensure our own safety and the safety of others

We are committed to the safe operability of the vessels we support

Leadership

We champion high performance, potential and talent

We look for opportunities to assist each other

We empower our people

We are visible in our management

We celebrate our successes

Integrity

We honour our commitments

We are open, honest and trustworthy

We share unity and abide by team decisions

Results

We are relentless in our pursuit of excellence

We are exemplary in all we do

We do not accept complacency

We take responsibility for our own performance

We act with urgency and pace

Innovation

We sponsor ideas for improvement

We constructively challenge for a better way

We embrace and lead change

We seek feedback

POSITION SUMMARY

The Atlassian Platform Specialist is responsible for managing and optimizing ASC’s Atlassian product suite, which includes Jira Software, Jira Service Management, Confluence, Assets and a range of authorised plug-ins. This role ensures these platforms are secure, reliable, and configured to meet the organisation’s business needs.

The specialist leads platform enhancements, develops tailored workflows and automation, and supports users across all levels of ASC. A key focus is guiding the migration from Atlassian Data Center to Atlassian Cloud prior to the end-of-life date in 2029, working closely with IT, cybersecurity, and business teams to deliver effective solutions.

Success in this role requires strong technical expertise, proactive problem-solving, and excellent communication skills. The specialist is expected to provide strategic input, deliver business analysis, and support remote work, demonstrating autonomy and adaptability in a collaborative, distributed team environment.

ESSENTIAL SKILLS AND EXPERIENCE REQUIRED FOR THIS POSITION

ESSENTIAL QUALIFICATIONS

• Bachelor's degree in Computer Science, Information Technology or related field, or equivalent work experience.
• Minimum 5 years of experience in IT support and applications, including enterprise systems administration and user-facing service delivery.

ESSENTIAL SKILLS AND EXPERIENCE

• Extensive experience administering Jira Software, Jira Service Management, and Confluence within Atlassian Data Center environments, including configuration, automation, and integration of authorized plug-ins and Marketplace apps.
• Advanced skills in workflow design, permission management, scripting (Groovy, ScriptRunner, REST API, JavaScript), and automation to support business processes.
• Strong background in user access management, security compliance, and governance standards.
• Proficient in API integration, secure data exchange, and Assets schema design.
• Demonstrated ability to troubleshoot complex technical issues, maintain documentation, and support change management.
• Familiarity with ITIL, project management, agile methodologies, and directory services (LDAP, Active Directory).
• Excellent analytical, communication, and stakeholder engagement skills, with a proven ability to manage multiple priorities.

REQUIRED BEHAVIOURAL CAPABILITIES (Refer Leadership Framework)

• Shows initiative, ownership, and accountability in delivering outcomes.
• Plans and prioritizes effectively in dynamic, multi-project environments.
• Collaborates across teams, promotes knowledge sharing, and communicates confidently with diverse audiences.
• Adapts quickly to new technologies and changing business needs, maintaining a continuous improvement mindset.
• Applies analytical thinking to assess risks, develop mitigation strategies, and rapidly learn new tools to enhance results.

POSITION CONTEXT & COMPLEXITY

The Atlassian Platform Specialist is an enterprise-wide technical leader operating in a dynamic and strategically critical environment. This role is pivotal to ASC’s digital transformation, directly influencing business agility, operational excellence, and long-term technology strategy.

With responsibility for the full lifecycle management of ASC’s Atlassian platforms—including Jira Software, Jira Service Management, Confluence, Assets, and authorized plug-ins—the specialist drives platform reliability, security, and innovation. The position requires advanced expertise to architect, implement, and optimise complex solutions that span multiple business units and impact core organisational processes.

The specialist acts as a trusted advisor to IT, cybersecurity, and business stakeholders, shaping the technology direction and ensuring alignment with ASC’s strategic objectives. This includes leading the migration to Atlassian Cloud, a multi-year, high-impact initiative essential for future readiness and compliance.

Operating with a high degree of autonomy, the specialist exercises independent judgment in decision-making, risk assessment, and resource prioritisation. The role demands exceptional analytical and creative problem-solving skills to address complex technical and business challenges, often with financial, operational, and compliance implications.

Collaboration is enterprise-wide, requiring the ability to influence, educate, and support cross-functional teams and stakeholders at all levels. The specialist is responsible for supporting training development, fostering a culture of continuous improvement, and driving adoption of best practices.

MAJOR AREAS OF ACCOUNTABILITY

% WEIGHTING

WHAT NEEDS TO BE DELIVERED

WHAT DOES SUCCESS LOOK LIKE AND HOW SUCCESS IS MEASURED

Atlassian Tools Configuration & Customisation

50%

• Configure, customise and optimise Atlassian tools (Jira Software, Jira Service Management, Confluence, Assets) to meet enterprise needs;
• Implement advanced automation, workflows, and integrations;
• Lead platform enhancements and support portal expansion;
• Administer and configure Atlassian add-ons and plugins;
• Effectively manage stakeholder relationships and expectations;
• Integrate Atlassian tools with other applications and plugins;

• Tools are configured for usability and scalability;
• Automation and workflows improve efficiency;
• Stakeholder needs are met. Positive stakeholder feedback;
• Support portals are integrated across business units.

Atlassian System Administration & Support

25%

• Administer and maintain Atlassian systems with a focus on performance, reliability, and security;
• Provide technical expertise to enable the correct administration and system configuration;
• Support upgrades, licensing, and vendor liaison;
• Lead execution of migration from Data Center to Atlassian Cloud.
• Contribute to the development of ASC's IT strategy.

• Systems are secure, current, and reliable.
• Request are resolved promptly. Positive customer feedback.
• Migration milestones are achieved.

Continuous Improvement (CI) - Research and implement new technologies

15%

• Research and implement new technologies, automation, and practices within the Atlassian ecosystem.
• Stay current with industry trends and threat landscape

• Successful implementation of new tools and practices.
• Demonstrated improvements in efficiency, security, or usability.

End-user training and support

5%

• Provide end-user training and support across Atlassian tools.
• Utilise tools to improve adoption and proficiency.

• High end-user satisfaction.
• Increased adoption and effective use of Atlassian tools.
• Reduced support requests.

Governance and Compliance

5%

• Ensure compliance with IT governance, security standards, IT and ASC policies.
• Maintain auditability and enforce permission schemes.
• Comply with all WHS policies and procedures and ASC’s Equal Employment Opportunity and Diversity Policy.

• Compliance with internal and external standards.
• Secure and auditable configurations.
• Positive audit outcomes.

POSITION DIMENTIONS (Delete if Not Applicable)

(provide quantitative data relevant to the position relating to human, financial and material resources that the position may manage or may have an impact on)

No of Direct Reports:

No of Indirect Reports:

N/A

Project /Contract(s) (no of):

N/A

Project/ Contract Total Value ($ value):

N/A

Project/ Contract Risk Level (none, low, medium or high):

N/A

Estimated Annual Cost of Inventory, Payroll, Purchases etc. (that is not part of the overall operating budget):

N/A

Business Impact (medium or high):

N/A

Authorised By:

James Inge

Authorising Title:

GM – IT

Date: