Member Services Support - Contact Center

Description

$19.63 - $20.86/hour • Full Time • Downriver Area

About Total Community Credit Union

For over 60 years, Total Community Credit Union has served the Downriver community with personalized financial solutions, competitive loan rates, and a member-first approach. We’re a close-knit team that values collaboration, growth, and community impact. If you’re looking for a workplace where you’re supported, appreciated, and encouraged to grow, you’ll feel right at home here.

What You’ll Do

As a Member Services Specialist in our Contact Center, you’ll be a key voice of TCCU, helping members with their everyday financial needs. Your responsibilities include:

· Answering incoming calls and responding to voicemails with professionalism and efficiency

· Assisting members with account inquiries, online banking support, and card services

· Processing payments, ordering debit/credit cards, and supporting ATM/VISA issues

· Opening and closing accounts and accepting loan applications

· Researching and resolving account discrepancies

· Providing friendly, accurate service while maintaining confidentiality

· Educating members on credit union products, services, and promotions

· Following credit union procedures and financial regulations

Your Job Classification & Schedule: Full-time, Monday–Friday

Pay Range: $19.63 – $20.86 per hour, based on experience

Why You’ll Love Working Here

· Supportive, family-like work culture

· Medical, dental, and vision insurance options

· 401(k)

· 401(k) match

· STD, LTD, & AD&D

· Life insurance

· EAP

· Paid time off

· Paid holidays + floating holidays

· Opportunities for growth and advancement

Equal Opportunity Employer: TCCU is proud to provide equal employment opportunities to all qualified applicants.

Requirements

What We’re Looking For
· Two years of customer service experience required

· Two years in a similar capacity at a financial institution highly preferred

· Strong communication and relationship skills
· Friendly, positive, member-focused attitude
· Ability to multitask in a fast-paced environment
· Comfort with computers and financial systems
· CU Answers or credit union software experience is a plus

Education
· High school diploma or equivalent required
· Associate or bachelor’s degree in business, finance, or related field preferred