Operations Manager

The John Gore Organization (JGO) is a leading presenter, distributor, and marketer of Broadway theater worldwide. Led by owner John Gore, a record 27-time Tony Award winner and Emmy Award recipient, its family of companies includes Broadway Across America, Broadway.com, The Broadway Channel, BroadwayBox.com, Group Sales Box Office, and Broadway Brands. JGO presents live theater in more than 45 cities across North America, as well as on Broadway, Off-Broadway, London’s West End, Japan, and China. Its productions have earned Tony Awards in every producing category, along with numerous Drama League, Drama Desk, and Olivier Awards. The organization is committed to expanding access to the arts and supporting theater education initiatives that inspire and develop the next generation of artists, audiences, and industry leaders. John Gore also oversees John Gore Studios, a British film and television studio dedicated to preserving iconic heritage IP and championing new storytelling.

 

We are committed to developing an inclusive and supportive culture, where employees have equal opportunity for growth.

$31.25/hour

FLSA Status: Exempt

Summary  
The Operations Manager will be central to BAA’s national operations team, supporting the National Director and SVP, Operations and Labor. The ideal candidate will possess an eagerness to learn new skills, great communications skills (written & verbal), comfort with learning new software systems, and is very detail oriented. The ability to fully execute tasks within deadlines and flexibility with changing seasonal workloads and responsibilities are also key to working in this department.

Duties and Responsibilities

• Collaborate with National Director on season pricing process overseeing pricing of multiple markets
• Manage final schedule review process
• Co-manage settlement database
• Prepare settlement memos for select markets
• Draft and send e-mails and track action items and deadlines
• Set up and maintain spreadsheets
• Edit and organize PDFs in Adobe Pro
• Data Entry
• Checking various materials for accuracy
• Coordinate, review, and perform engagement settlements
• Special seasonal projects as needed

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Cooperation
  • Establishes and maintains effective relationships
  • Active listener
  • Strong reading comprehension skills
  • Attention to detail and organizational skills are crucial
  • Offers assistance and support to co-workers
  • Works cooperatively in group situations
• Adaptability
  • Able to work around unexpected changes of circumstance or workload
  • Modifies a planned course of action based on new circumstances
  • Changes communication style to achieve the best results
  • Ability to keep track of a wide variety of information and adapt processes accordingly.
• Functional Competencies
  • Proficiency in Microsoft office (Excel, Word, PowerPoint, Teams) and Adobe Pro
  • Looks for ways to improve and promote quality
  • Demonstrates accuracy and thoroughness
• Team Orientation
  • Fosters team cooperation
  • Understands team roles and responsibilities
  • Supports group problem solving
  • Comfortable working in a fast-paced environment.

Qualifications aka KSAOs

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor’s degree or relevant work experience preferred

Communication Skills

• Ability to read, analyze, and interpret pricing proposals and negotiations
• Excellent written and verbal communication skills
• The ability to communicate with colleagues both inside and outside the company at all levels
• Ability to draft and send e-mails in MS Outlook along with follow-up, as needed

Critical Thinking

• Ability to prioritize workflow based on deadlines
• Ability to troubleshoot problems and find creative solutions

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to

• Talk or Hear

Acknowledgement

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Employees will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

We offer competitive compensation including Vacation and Holiday Pay, health & welfare benefits, and a 401(k) retirement plan.

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

The John Gore Organization is an equal opportunity employer and affords equal employment opportunity to all applicants regardless of race, color, religion, gender, creed, national origin, age, disability, sexual orientation, veteran status or any other legally protected classification under local, state or federal laws.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification or position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The John Gore Organization’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. The John Gore Organization may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.