Support Consultant

IsoMetrix, is a leading integrated risk management software company with offices in the USA, Canada, Australia, United Kingdom and South Africa. We provide state-of-the-art solutions for ESG, EHS and GRC management.

Backed by the leading private equity firm Carlyle, an investment firm with $293bn of assets under management, SaaS-oriented business model. Crucial to the future success of the business.

We are looking for a candidate with Software Support experience to join our Customer Services, team in an IT software development environment.

Main purpose of Job:

Provide software support to live clients.

Primary responsibilities:

• Managing support tickets via internal system.
  
• Ticket classification.
  
• Replication of issues.
• Customer fixes and liaison.
• Monitoring Support Dashboard and escalating issues as they arise.
• Process and system improvement in conjunction with Support Service Manager and Account Managers.
• Mobile application support.

Minimum education experience:

• Grade 12
• Minimum 3 years’ experience in Software support.
• Fluent in English

Additional requirements (advantage):

• An IT related qualification.
• Exposure to QlikView and / or web-based software.
• Exposure to IsoMetrix and / or integrated risk management.

Personal Attributes:

• Excellent communication skills
• Problem-solving skills
• Team player.

The IsoMetrix DNA encompasses the following core values and behaviours:

• Own It!
• Do the right thing
• Embrace Ideas
• Win Together
• Think Beyond