Sr. Practice Assistant

Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Job Summary

Enjoy a four-day workweek! This full-time Sr. Practice Assistant position offers a unique Tuesday–Friday schedule with four 10-hour shifts supporting our busy infusion practice at MGH. The Sr. Practice Assistant serves as a key point of contact for patients and supports daily operations through patient check-in, appointment scheduling, telephone support, referral coordination, and work queue management.

This role also offers the potential to work remotely up to two days per week, based on staffing and operational needs. Because patient care comes first, flexibility is essential, and team members may occasionally be asked to work on-site on a planned remote day to support clinic coverage.

We’re looking for someone who is personable, dependable, organized, and comfortable working in a fast-paced, patient-facing environment. Healthcare and Epic experience are a plus, but candidates with strong customer service skills and a willingness to learn are encouraged to apply.

Summary

Performs administrative functions to support smooth and efficient clinical service and practice operations.

Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).

Make patient appointments and maintain appointment records.

Assist callers with routine inquiries and triage matters appropriately.

Process patient billing forms and scan documents to patient medical record (EPIC).

Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas.

May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Additional responsibilities as assigned.

 

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Experience
3-5 years office experience required

Knowledge, Skills and Abilities
- Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.
- Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
- Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
- Managing one's own time and the time of others.
- Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
- Ability to proofread and edit written documents.

 

 

Hybrid

 

165 Cambridge Street

 

40

 

Regular

 

Day (United States of America)

 

Pay Range

$19.37 - $27.71/Hourly

 

Grade

4

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework