Position Title:

Technology Support Specialist

Position Type:

Full time

Scheduled Weekly Hours:

40

Categories:

Staff Exempt

Job Summary:

Provides comprehensive technical support to faculty, staff. and campus community members through phone, email, and in-person interactions, Delivers customer-centric, high-qualily technology services, combining strong customer service skills with technical expertise to ensure smooth operations and high-quality technology services across the University. Troubleshoots and resolves hardware and software issues. Manage and maintains University computer systems, and oversees inventory and asset management.

Job Duties:

Reporting Relationships:  

• This role reports to the Assistant Director, Technology Support  

 Work Setting/Schedule:  

• On campus student facing role
• This is a full-time role at 40 hours per week, 52 weeks per year

What You Will Do:

• Provides customer service support to campus community; troubleshoots and resolves computer hardware and software related issues, utilizing University system to address service requests.
• Monitors and maintains computer and printer inventory for campus faculty and staff.
• Serves as technology liaison for assigned department(s) .
• Collaborates with departmental staff to provide seamless, high quality technology services: provides support and integration assistance for departmental and campus projects.
• The job description's listed responsibilities and tasks are not exhaustive, additional non-essential tasks and responsibilities may be assigned as needed.

What You Will Bring:

Required: 

• High school diploma or GED
• Two (2) or more years of work experience

Preferred Requirements:

• Vocational or technical training or degree
• Four (4) years of work experience in computer hardware or software support
• Mac Experience

Physical Requirements:

• Ability to move and set up computing equipment up to 30 lbs
• Ability to work on-site, meet clients, answer phone calls, and google chat
• Ability to go to client workstations on campus

Job Exempt:

Yes

Salary Range:

49,200.00-61,500.00

The offer rate will be based on a review of the candidate's credentials compared to the qualifications of the position, internal equity, and our overall compensation philosophy. 

This role is not budgeted for visa sponsorship, all candidates must be authorized to work in the US without a need for current or future visa sponsorship.

Benefits:

Eligible full- and part-time employees are compensated beyond base salary through our total rewards package that includes (but is not limited to):

• Flexible scheduling options determined by role; 
• Medical, prescription drug, vision, dental, life, and long-term disability insurance options
• An outstanding 10% employer contribution to your retirement plan (no contribution requirement for non-exempt positions)
• Generous paid time off, including vacation and sick time, a community service day, and 19 paid holidays (including two full weeks off for Winter Break!)
• Full-time and part-time members of the faculty and staff are eligible for tuition remission for themselves. Additionally, full-time members of the faculty and staff are eligible for tuition remission for their spouse/spousal equivalent and are eligible for various tuition programs for their children. Credit for full-time benefits eligible employment at other institutions of higher education will be applied to waiting periods.
• A comprehensive employee wellness program including program incentives
• A myriad of other benefits, including parental leave, an employee assistance program, fitness center membership, and the power of your Bucknell ID card 

To learn more about Bucknell's benefits, click here! (*Eligibility criteria and waiting periods may apply.)

Inclusive Excellence:
Bucknell is committed to fostering an environment that embraces diversity, equity and inclusion, and seeks candidates who will contribute to a climate that supports the growth and development of a diverse campus community.  We endeavor to enhance our capacity to value and capitalize on the cultural richness that diversity brings.  We encourage all individuals to apply and do not discriminate in admissions, employment, educational programs and/or activities on the basis of race, color, national or ethnic origin, age, religion, disability, pregnancy, sex/gender, gender identity and/or expression, sexual orientation, marital or family status, military or veteran status, or genetic information.

E-Verify

Bucknell University participates with the United States Customs and Immigration Services (USCIS) E-Verify program.  We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

For additional information regarding Bucknell's E-Verify requirements, please contact the office of Talent, Culture & Human Resources (570) 577-1631 or email [email protected].