Senior Professional Services Consultant

Department: Global Security Services

Employment Type: Permanent - Full Time

Location: UK - London

Reporting To: Connor Rowden

Description

Key Responsibilities

• Lead the planning, coordination, development and delivery of Cyber Incident Exercising engagements, including tabletop and live-play exercises, ensuring scenarios are realistic, relevant to the client’s operating environment and aligned to agreed objectives.
• Design and prepare exercise materials, including scenarios, injects, facilitator guides, participant briefings and post-exercise outputs, to support consistent, professional and repeatable delivery across client engagements.
• Facilitate exercise sessions with client stakeholders, encouraging discussion, decision-making and learning while capturing observations, strengths, gaps and agreed improvement actions.
• Produce clear and concise exercise outputs that summarise key findings, lessons learned and recommended actions for clients and internal stakeholders.
• Support Global Security Operations with pre-sales and sales conversations by translating technical service capability into clear business value for commercial buyers, prospects and internal stakeholders.
• Assist with scoping discussions, client requirement gathering and solution positioning for GSO services, helping ensure proposed services are practical, achievable and aligned to client needs.
• Support Incident Response operations by assisting with the triage and management of new cyber incident cases, helping to assess urgency, gather initial facts and coordinate appropriate next steps.
• Work with IR teams to maintain clear communication, case coordination and handover discipline during the early stages of an incident, ensuring clients receive timely and organised support.
• Support client onboarding sessions by explaining relevant services, operating models, escalation routes and engagement expectations in a clear and accessible manner.
• Contribute to the continual improvement of service delivery materials, processes and client-facing documentation, helping Solis Security maintain a high standard of professionalism, consistency and quality across engagements.
• Support the delivery and coordination of additional professional services engagements, including security assessments, and manage the coordination and oversight of technical services; such as penetration testing projects. 

Skills, Knowledge & Expertise

• Experience working in cybersecurity, incident response, consulting, professional services or a related field.
• A strong understanding of cybersecurity principles, security best practice and the challenges organisations face when managing cyber risk.
• Knowledge of incident response, business continuity, disaster recovery and crisis management principles.
• Familiarity with security technologies such as EDR, XDR, identity management, logging and monitoring platforms.
• Excellent written and verbal communication skills, with the ability to present complex concepts clearly to both technical and non-technical audiences.
• Strong facilitation, stakeholder management and relationship-building skills.
• The ability to manage multiple priorities, work independently and adapt to evolving requirements in a dynamic environment.
• A proactive mindset, a desire to learn and a genuine enthusiasm for cybersecurity and client service.

• Experience delivering or supporting cyber incident exercises, including tabletop or live-play simulations.
• Experience in incident response, security operations, digital forensics or cyber crisis management.
• Experience supporting client onboarding, service delivery, pre-sales activities or consulting engagements.
• Relevant cybersecurity, cloud, incident response or project delivery certifications.
• A degree in a relevant discipline or equivalent practical experience.

• A degree is not required, although a relevant degree or equivalent experience would be beneficial.
• Relevant vendor, IT, cybersecurity, incident response, cloud, security operations or project delivery qualifications would be desirable.