French Speaking Retail Customer Service Specialist

French Speaking Retail Customer Service Specialist (Sofia Office)

Are you an enthusiastic communicator fluent in French with a passion for retail, e-commerce, and providing great customer experiences? We are looking for a French Speaking Retail Customer Service Specialist to join our dynamic team in Sofia. In this role, you will be the helpful voice behind a leading international retail brand, ensuring French-speaking shoppers enjoy a seamless experience from browsing to post-purchase delivery.
This is an on-site position located in our modern office in Sofia, Bulgaria, offering a lively, collaborative work environment alongside an international team of retail support professionals.

Requirements

• Language Skills: Native or near-native fluency (C1/C2) in French, with a reliable working knowledge of English (B2 or higher) for internal systems and operational alignment.
  
• Legal Status: Must be an EU citizen or hold a valid, unrestricted work permit for Bulgaria.
  
• Skills: Excellent verbal and written communication, strong active listening, empathy, and a positive, solution-oriented mindset.
  
• Retail Mindset: A customer-first attitude with an eye for detail regarding order processing, product specs, and customer care.
  
• Experience: Prior experience in retail, customer service, e-commerce support, or call centers is a distinct advantage, though enthusiastic candidates with strong soft skills are welcome!
  

Responsibilities

• Handle customer inquiries via phone, email, and live chat in French, offering clear, prompt, and friendly assistance.
  
• Assist shoppers with order placement, payment verification, shipping updates, product exchanges, and returns processing.
  
• Provide tailored advice on retail products, sizes, availability, and ongoing promotional offers.
  
• Address and resolve customer complaints, billing queries, or missing delivery issues with professionalism and care.
  
• Record customer details, feedback, and support tickets accurately within the internal CRM system.
  

What We Offer

• Relocation Package: Full flight reimbursement to Sofia plus company-arranged, fully covered accommodation for your first 2–3 weeks in Bulgaria.
  
• Competitive Salary: An attractive base compensation package with monthly performance bonuses and meal vouchers.
  
• Comprehensive Benefits: Private medical and dental coverage, public transportation subsidies, and a multi-sport card.
  
• Modern Office: Work from a vibrant, centrally located office in Sofia featuring cozy break zones, gaming areas, and free daily coffee and refreshments.
  
• Employee Discounts: Special discounts on retail products and partner services.
  
• Training & Advancement: Fully paid initial training covering retail software and customer communication standards, backed by clear opportunities for upward mobility.
  

If you are ready to combine your French language skills with a passion for customer service in the retail industry, we would love to connect! Take the next step in your career and apply today by submitting your CV in English. Let's deliver exceptional shopping experiences together!