Associate, Human Resources

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

This role is part of Alcon's Human Resources function, a team that collaborates across the business to shape company culture, manage talent, align associates to our purpose, and support associate development to help our people and the world see brilliantly.

The Associate, Human Resources is primarily responsible for delivering comprehensive HR services, supporting team members in understanding and applying HR policies, and engaging in employee initiatives. You will also provide coaching to leaders and implement programs from Centers of Excellence.

Job responsibilities:

• This role will be reporting to site HR Manager and support all HR related ad hoc projects.

• Partnering with managers and associates to deliver core HR services.
• Ensuring optimal management of HR processes and associate experience, with a focus on people and culture.
• Delivering annual people processes.
• Providing coaching to managers to accelerate talent readiness.
• Bringing a deep understanding of local business needs.
• Contributing an HR perspective to business issues and supporting diagnostic interventions for local solutions.
• Collaborating regularly with HR COEs and HR Services to execute solutions and deliver services to clients.

This role will be reporting to site HR Manager and support all HR related ad hoc projects.

Talent Acquisition & Workforce Planning

• Partner with Hiring Managers to review manpower plans, validate hiring justifications, and develop effective recruitment strategies aligned to business needs.
• Lead end-to-end recruitment processes, including sourcing, selection, and hiring, to deliver high-quality and diverse talent pipelines.
• Support and implement efficient, cost-effective recruitment programs in line with corporate Talent Acquisition frameworks.
• Provide market intelligence and insights on recruitment trends to support business decision-making.

Recruitment Operations Excellence

• Ensure accuracy and efficiency across the Talent Acquisition lifecycle, including sourcing, screening, interviewing, and offer management.
• Analyze recruitment metrics and provide data-driven recommendations to improve hiring outcomes.
• Manage vendor relationships (RPOs, recruitment agencies), including RFQ processes, contract management, and monthly invoice validation.
• Ensure effective utilization of Workday and other recruitment systems to support hiring processes.

Talent Strategy & Continuous Improvement

• Conduct analysis and research on recruitment challenges and propose practical solutions.
• Drive continuous improvement initiatives in recruitment processes, including Job Description management and process optimization.
• Contribute to Talent Acquisition projects, recruitment campaigns, and career events.

Cost & Policy Management

• Monitor and manage monthly Talent Acquisition costs, supporting annual budget planning and cost optimization initiatives.
• Support periodic review and enhancement of Talent Acquisition policies and procedures.

Onboarding & Employee Experience

• Support site onboarding programs, including buddy systems, to ensure smooth integration of new hires.

Foreign Workforce & Government Relations

• Manage employment pass and work permit processes for non-local employees (quota application, renewal, cancellation, etc.).
• Act as the main coordinator with government bodies (e.g., Immigration, Embassy, SOCSO, Labour Office) on employment-related matters.
• Maintain strong relationships with relevant authorities and external institutions, including universities, to support workforce sustainability.

Business Partnering & Project Support

• Support HR Director and HR Business Partners on strategic initiatives, HR projects, and ad hoc business needs.
• Act as a key coordinator across stakeholders to ensure alignment and execution of HR initiatives.

Minimum requirements:

• Diploma in Human Resources, Business Administration, or a related discipline with a minimum of 3 years of relevant HR experience. Fresh graduates with strong learning agility, a positive attitude, and a willingness to learn are encouraged to apply.
• Bachelor's Degree in Human Resources, Business Administration, or an equivalent qualification is preferred.
• Experience in a manufacturing, medical device, pharmaceutical, or other highly regulated environment will be an added advantage.
• Candidates with an IT background or experience supporting HR systems and digital HR initiatives will have an added advantage.
• Strong knowledge of the Malaysian Employment Act, Labour Laws, and other relevant statutory regulations.
• Hands-on experience in Direct Labour recruitment, including the management of foreign workers (e.g., quota applications, permit renewals, transfers, and terminations).
• Experience working with government agencies and external authorities such as the Immigration Department, PERKESO/SOCSO, Labour Office, and foreign embassies is highly desirable.
• Strong stakeholder management, communication, and coordination skills, with the ability to collaborate effectively across internal teams and external partners.
• Excellent analytical, problem-solving, and organizational skills, with strong attention to detail.
• Proficient in both Bahasa Malaysia and English, with strong written and verbal communication skills.
• Experience with HRIS platforms (e.g., Workday), recruitment systems, and vendor management is an advantage.

Key Competencies

• Customer-focused and service-oriented mindset.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• High level of integrity and professionalism when handling confidential information.
• Strong adaptability and continuous improvement mindset.

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