We are looking for a Customer Support Representative to join us in Malaysia. 

In this role, you will… 

·        Respond promptly and effectively to any customer inquiries, requests and complaints received via phone, chat, e-mail or mail to achieve customer satisfaction

·        Competent in the use of company systems to support treatment status and sales follow up

·        Collaborate with other departments to provide solutions for customers.

·        Identify and escalate issues that require additional attention.

·        Provide feedback to management on customer trends and recurring issues.

·        Support the sales and marketing department by entering marketing information and client contact details into the database. Proficient in using customer support phone systems, Salesforce, and the corporate website.

·        Meet departmental standards for personal and team performance metrics including, but not limited to, contact volume handled, turnaround time and quality

·        Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters

·        Stay up-to-date on company products, policies, and procedures.

·        Maintain a basic knowledge in orthodontic/dental concepts and topic

In this role, you’ll need … 

·         Bachelor’s degree

·       Minimum 5 years of customer service or sales administrator work experience preferably in a medical device customer-based environment

·        Ability to focus attention to detail

·        Ability to consistently follow through activities and projects to completion

·        Ability to perform in a fast-paced environment

·        Ability to act and speak with confidence

·        Ability to work independently and as part of a team

·        Excellent organizational and time management skills

·        Possess a service excellence mindset

·        Possess a strong customer focused orientation with good interpersonal skills

·        Proficiency in customer service software and strong computer skills.

·        Ability to communicate effectively and professionally and in a tactful manner with internal and external customers

·        Provide support to audit processes and quality management system as required

·        Willingness and ability to work on weekends as needed.

Sound like a good fit? 

Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.  

About Align  

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.  

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.  

We respect your privacy. Please review our Applicant Privacy Policies for additional information.  

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.