Functional Analyst II

The Central Employee Services Division (CESD) within the Department of Human Resources (DHR) seeks an experienced Functional Analyst II who is ready to dive into the high-volume work of the Benefits unit. The successful candidate will join the team responsible for managing the medical, vision, and dental plans, life and disability insurances, reimbursement accounts, leave programs, and retirement planning for all King County employees. 

Reporting to the Benefits Supervisor, the Functional Analyst II will serve as a primary benefits program contact and provide exemplary customer service to employees, dependents, King County HR partners, and benefit providers. This role will be responsible for responding to a wide variety of benefits related inquires and providing support to employees experiencing technical challenges; the person in this role must bring a sense of calm and patience to the work as they walk employees through the benefits enrollment process and in accessing plan related information. They will use their love of data, strong attention to detail, analytical mindset, and creative problem-solving skills to ensure King County employees receive the benefits they are entitled to in an accurate and timely manner. 

Who We Are
The Department of Human Resources’ mission is to provide strategic human resources leadership, modernized systems, customer-focused services, and tools designed to support the management, growth, and development of the King County workforce. Ensuring the health and safety of employees is the County’s number one priority and CESD provides integrated services in the areas of Safety and Claims (Workers’ Compensation), Disability and Leaves, Balanced You (Well-being) and Employee Giving, Employee Assistance Program, Benefits Strategy, as well as Benefits, Payroll, and Retirement Operations. As a self-insured entity in Washington State, the County self-administers its Workers’ Compensation program.

Applying equity and social justice principles (ESJ) is a daily responsibility and a foundational expectation for all King County employees. This role will champion King County’s deep commitment to ESJ by exemplifying shared values, behaviors, and practices in all aspects of the work. As the Functional Analyst II, you will:

• Provide benefits-related customer service, claims advocacy, and technical support to employees, dependents, and other customers, including during annual Open Enrollment. 
• Research and resolve benefit enrollment, eligibility, payroll deduction, claims, and other benefit-related issues in coordination with internal partners and external vendors. 
• Accurately maintain and validate benefit, enrollment, and leave donation data in PeopleSoft and third-party vendor systems. 
• Perform, evaluate, and develop audits and reconciliations to identify discrepancies, ensure data integrity, and support accurate benefit administration. 
• Maintain a comprehensive understanding of King County benefit programs, business processes, and their relationship to HR, payroll, and vendor systems. 
• Analyze data and reports in PeopleSoft and other systems to research discrepancies, identify issues, and support business needs. 
• Research and troubleshoot system and data issues and participate in testing system changes, enhancements, and implementations to ensure accurate functionality and data integrity. 
• Work collaboratively with internal business and technology partners and external vendors to research and resolve operational and system issues. 
• Participate in continuous improvement and standard work activities to improve business processes, accuracy, efficiency, and customer experience. 
• Develop and maintain business process, user, and system documentation, including procedures, job aids, and standard work. 
• Participate in projects and other assignments supporting benefits administration and operational priorities.
• Other duties as assigned. 

Minimum qualifications:

• Two years of experience supporting employee benefits, health and welfare programs, or a closely related HR program; AND 
• Two years of experience performing functional or business analysis in PeopleSoft or a similar HR Information System (HRIS), including analyzing data and reports, researching and troubleshooting system or data issues, supporting system testing, and/or validating business processes. OR
• An equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the position.

Other qualifications

• Experience providing excellent customer service and technical support, including troubleshooting issues and clearly communicating complex benefit, process, or system information to diverse audiences. 
• Knowledge of business process analysis, systems testing, data validation, transaction processing, and application troubleshooting. 
• Intermediate to advanced Excel skills, including functions and formulas, lookups, pivot tables, and other tools used to analyze and reconcile data. 
• Knowledge of applicable federal and state employee benefit requirements, HR/payroll business practices, and HIPAA privacy requirements, including the appropriate handling of confidential and sensitive information. 
• Ability to research and analyze complex issues, identify discrepancies, evaluate information from multiple sources, and determine appropriate resolutions within established policies and procedures. 
• Ability to collaborate effectively with team members, leadership, internal business and technology partners, and external vendors. 
• Ability to exercise independent judgment, prioritize and manage multiple assignments, and adapt to changing priorities and deadlines in a high-volume environment.

Desirable qualifications

• Experience administering employee health and welfare benefits in a large, complex, multi-plan employer environment. 
• Experience using PeopleSoft HCM, particularly Benefits Administration and/or related HR and payroll functionality. 
• Experience researching and resolving complex benefit enrollment, eligibility, payroll deduction, claims, or vendor-related discrepancies. 
• Experience performing data audits and reconciliations involving HRIS and third-party benefit vendor systems, including eligibility/enrollment interfaces, error reports, or exception reports. 
• Experience supporting HRIS or benefits system implementations, upgrades, configuration changes, user acceptance testing, or system enhancements.

Work Schedule
This position is non-exempt from the provisions of the Fair Labor Standards Act and is therefore overtime eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek. This person in this role must be able to work Monday to Friday 8:00 a.m. to 5:00 p.m. This position is not represented by a union and is classified as Functional Analyst II; class code: 7304200.

Teleworking Requirement
This position works a hybrid schedule of remote and onsite work, requiring work in the office at least two days a week. Hybrid work schedules are subject to change based upon operational necessity. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. 

King County has a robust collection of tools and resources to support working remotely. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Who May Apply

This recruitment is open to King County employees and the public and will be used to fill one career service position. We welcome applications from all qualified applicants.  We value diversity, diverse perspectives and life experience and encourage people of all background to apply.

Forms and Materials Required

King County's Vision, Mission, and ACTIVATE Values unite us.

King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page here.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact Jen Montoya, Senior HR Analyst at [email protected].