Claims Adjuster II - 100% Remote

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.

Responsibilities

Summary: As a Claim Adjuster II, you will be communicating with Builders, Homeowners, Field Adjusters, Engineers, Contractors, and internal stakeholders with some supervision. Responsibilities include reviewing new losses, fully investigating coverage, ordering inspections, evaluating repair options and costs, managing repairs or negotiating final disposition of claims with appropriate parties, and issuing timely determinations or payments to conclude Workmanship, Systems and Structural Warranty Claims. You may manage arbitration, litigation, and recovery efforts.

 

Responsibilities:

• Frequent, timely, and professional verbal and written communication with Builders, Homeowners, Vendors, and internal stakeholders.
• Perform detailed claim investigations, evaluate and settle new home workmanship, systems and structural defect claims in accordance with company guidelines with some supervision.
• Review and interpret technical warranty and insurance policy terms and conditions, and apply them to make proper coverage determinations.
• Manage claim files in increasing complexity, establish loss, and expense reserves.
• Collect and analyze builder, vendor, engineering, and loss data, interpret engineering and expert reports, review and adjust repair estimates, negotiate settlements, and resolve claims.
• Communicate warranty responsibilities and standards to builders, homeowners, internal stakeholders, and others to provide warranty guidance, expedite warranted repairs or resolve insurance claims.
• Keep accurate, timely and professional claim file notes. Upload electronic claims file records timely with appropriate labeling.
• Follow claim guidelines, processes, and procedures.
• Pursue recovery opportunities.
• Manage and participate in arbitration as needed.
• May be designated to specific builder accounts and work closely with those builders and internal stakeholders.
• May assume other duties as applied.

Qualifications

Required Skills:

• Ability to secure and maintain necessary licenses and continuing education requirements.
• Strong telephone customer service skills and the ability to empathize.
• Strong communication and listening skills.
• Strong analytical and problem-solving skills.
• Refers to and interprets policies and practices for guidance and accurate application.
• This position requires excellent written and oral communication skills and the demonstrated ability to organize and prioritize work to assure productivity goals of managing a pending are met.
• General knowledge of industry practices, standards, and concepts within field of work.
• Ability to work independently and work well with others in a team environment.
• Proficient in Microsoft Office Suites.
• Ability to work virtually in an environment conducive to working virtually.

Preferred Skills:

• Ability to interpret policies and prepare coverage letters.
• Home Warranty, Property, or General Liability experience.
• Property estimating experience or the ability to evaluate estimate appropriateness.

 

Physical Role Requirements: Be seated at a computer intermittently for up to eight hours a day.  Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.  Sitting for long periods of time while using office equipment such as computers and phones.  Repetitive motions using hands and digits, such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment. 

 

Minimum Education, Licensure and Professional Certification requirements: High school diploma or equivalent required, Current Property and Casualty License preferred

 

Minimum Experience: 4+ years of claims adjusting experience required

 

Travel: 0-10% travel for attendance at company functions, arbitrations, or mediations.

Other/State Specific

This role pays between $26.00 to $32.00 per hour, and your actual pay will depend on your skills, qualifications, responsibilities, experience, and location.

 

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

 

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

 

Learn more about benefits at Frontdoor.