Analyst, Employee Service Centre (Human Resources)

Job Description

 

Analyst, Employee Service Centre 

Human Resources, Corporate Services

 

Status: Regular Full-TimeHiring Range: $81,977 - $92,224 per annumWork Mode: Hybrid*Location: 7120 Hurontario Street, Mississauga, ONHours of Work: 35 hours per week

Build a Career That Creates Community for Life

 

At Peel Region, our people are at the heart of everything we do. Human Resources is a trusted partner that delivers innovative people solutions, supports employee success, and helps create an exceptional employee experience built on trust, respect, collaboration, and accountability.

 

Guided by our ONEHR approach, we work together to provide seamless, client-centered service that supports employees, leaders, and teams across the organization. We are committed to fostering a workplace where everyone feels valued, included, supported, and empowered to thrive.

 

If you're passionate about leveraging data, technology, and continuous improvement to help drive organizational excellence and support meaningful public service, we'd love to hear from you.

What You Will Do in This Role

As an Analyst, HR Employee Service Centre, you will play a key role in supporting the administration, reporting, and analysis of pension and benefits programs. Leveraging your expertise in Human Capital Management (HCM) systems, workforce analytics, OMERS pension processes, and data governance, you will transform complex data into meaningful insights that support informed decision-making, operational excellence, and an exceptional employee experience.

 

Working collaboratively with HR teams, people leaders, and business stakeholders, you will contribute to the delivery of accurate pension and benefits reporting, continuous process improvement, and strategic workforce insights that support Peel Region's People Strategy.

Key Responsibilities

Deliver Meaningful Insights

• Develop and maintain reports, dashboards, and analytics that support pension, benefits, and workforce-related decision-making.
• Analyze workforce data, identify trends, and provide actionable insights to HR and business leaders.
• Respond to ad hoc reporting requests by collecting, validating, and interpreting complex employee data.

Support Pension and Benefits Administration

• Partner with Pension and Employee Central Benefits teams to review and validate pension-impacting transactions, ensuring data accuracy, compliance, and reporting integrity.
• Support the administration and reporting requirements associated with OMERS pension participation and enrollment processes.
• Monitor data quality and identify opportunities to enhance reporting accuracy and efficiency.

Lead Critical OMERS Reporting Activities

• Coordinate the preparation, validation, and submission of monthly and annual OMERS remittance and compliance reporting.
• Ensure reporting deadlines are met while maintaining a high level of accuracy and data integrity.
• Liaise with internal stakeholders and external partners to resolve reporting discrepancies and support audit requirements.

Drive Continuous Improvement

• Conduct gap analyses and identify opportunities to improve Employee Service Centre and benefits administration processes.
• Gather business requirements and support the design and implementation of process enhancements, procedures, protocols, and training materials.
• Participate in system upgrades and enhancement initiatives that improve service delivery and reporting capabilities.

Validate Solutions and Ensure Data Integrity

• Lead user acceptance testing (UAT) activities for system enhancements, reports, dashboards, and process changes.
• Develop, maintain, and troubleshoot complex HCM queries and reporting solutions.
• Ensure data integrity through testing, validation, auditing, and ongoing quality assurance activities.

Enable Knowledge Sharing and Client Support

• Create job aids, training materials, and communication resources related to pension and benefits processes.
• Attend OMERS information sessions and workshops to stay current on regulatory and program changes.
• Develop documentation and educational resources to support employees and leaders in understanding pension-related processes and frequently asked questions.

Collaborate and Consult

• Build strong working relationships with HR teams, business leaders, and subject matter experts.
• Collaborate across functions to identify business needs and develop practical reporting and analytical solutions.
• Translate complex data and technical information into clear, meaningful recommendations for diverse audiences.

What You Bring

You are an analytical and service-oriented professional who enjoys solving complex problems, improving processes, and helping others understand and use data effectively.

You bring:

• Expertise in Human Capital Management (HCM) systems, pension administration, benefits processes, and OMERS reporting requirements.
• Strong analytical skills with the ability to interpret and synthesize large datasets into meaningful business insights.
• Experience creating reports, dashboards, and visualizations using tools such as Power BI, Tableau, and Excel.
• Excellent communication and stakeholder engagement skills with the ability to simplify complex information for diverse audiences.
• A proactive mindset focused on continuous improvement, innovation, and service excellence.
• A demonstrated commitment to diversity, equity, inclusion, accessibility, and belonging.

What the Role Requires

• Post-secondary degree or diploma in Human Resources, Business Administration, Information Systems, Data Analytics, or a related field.
• A minimum of three (3) years of experience analyzing employee transactional data within a Human Resources environment, or an equivalent combination of education and experience.
• Working knowledge of SAP SuccessFactors, PeopleSoft HR Applications, ServiceNow, OMERS reporting processes, or comparable HCM platforms.
• Experience working within a unionized environment and understanding collective agreement provisions is considered an asset.
• Advanced experience developing and maintaining queries and reports using tools such as PeopleSoft Query, SQL, or similar reporting technologies.
• An equivalent combination of education and experience may be considered.

Skills and Abilities

• Strong analytical, research, problem-solving, and critical-thinking skills.
• Advanced proficiency with Microsoft Excel (including Power Query), Power BI, HCM systems, and pension-related reporting tools.
• Experience managing large, complex HR datasets while maintaining exceptional attention to detail and accuracy.
• Ability to translate data into meaningful insights, reports, and visualizations that support decision-making.
• Strong organizational, planning, project coordination, and time management skills.
• Excellent interpersonal and relationship-building skills with a collaborative approach to teamwork.
• Customer-focused and committed to delivering high-quality, responsive service.
• Demonstrates Peel Region's values of Inclusion, Collaboration, Transparency, Care, and Leadership in all interactions and work activities.

Why Peel Region?

At Peel, you'll be part of a purpose-driven organization where your work helps shape the employee experience and supports the delivery of services that matter to our communities.

What We Offer

Competitive Total Rewards

• Competitive salary
• Comprehensive health, dental and vision benefits
• OMERS defined benefit pension plan
• Employee Assistance Program and wellness supports

Work-Life Balance

• Generous vacation entitlement
• Paid personal days and floating holidays
• Hybrid work opportunities and flexible work arrangements where operationally feasible
• 35-hour work week

Growth and Development

• Ongoing learning and professional development opportunities
• Exposure to enterprise-wide HR initiatives and transformation projects
• Opportunities to build expertise in people analytics, HR technology, and workforce planning

An Inclusive and Supportive Culture

• A collaborative ONEHR team committed to service excellence
• A workplace that values diversity, equity, inclusion, accessibility and belonging
• Leaders who invest in employee growth, engagement and success

 

In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

 

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

 

Peel Region offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved. 

 

Our recruitment process may include video conference technology.

Join Us

At Peel Region, we are building a workplace where people feel valued, supported, and empowered to make a difference. If you're ready to use data and analytics to enhance the employee experience and contribute to a thriving workforce, we encourage you to apply.

 

Be part of a team that is shaping the future of work and creating Community for Life.

 

 

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

  

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

 

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

 

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact [email protected] 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.