Full-Time Call Center Representative

Full-Time Call Center Representative

Location: Spokane, WA (In-Office) l Pay: $18-$21/hr

Schedule: 40 hours/week, 10-hr shifts l Must work one weekend day (Sat or Sun) and Holidays

At Sound Telecom, we pride ourselves on building a supportive, compassionate, and collaborative team. We provide high-quality support to a diverse range of clients – from medical practices to apartment complexes, and professional services. If you're a great communicator who loves helping people and working in an upbeat environment, we'd love to meet you!

No experience? No problem! We provide comprehensive training to set you up for success from day one.

What You'll Do:

• Warmly greet callers and handle a high volume of incoming calls with professionalism and empathy.
• Gather, verify, and relay accurate message details so our clients can rely on us completely.
• Efficiently enter information into our computer system with high attention to detail.

What We're Looking For:

• A welcoming, upbeat, and professional phone presence.
• Strong English communication skills (excellent spelling and grammar).
• Comfortable navigating a Windows-based computer environment.
• Typing speed of 35+ WPM.
• Reliable attendance and a strong work ethic.
• Flexibility to work one weekend day each week.

Pay: Earn a premium rate of $21/hour by maintaining perfect attendance. This includes punctuality at the shift start, timely returns from breaks, and full shift completion. The base rate without perfect attendance is $18/hour.

Benefits (Waiting period may apply):

• Employee Stock Ownership (ESOP) – Share in the company's success!
• Medical, Dental, and Vision Insurance
• Traditional 401k with company matching and Free Life Insurance
• Paid Time Off and Legal assistance programs

Sound Telecomm is an Equal Opportunity Employer.