(USA) Director, Technology Operations

Position Summary...

What you'll do...

Role summary:
The (USA) Director, Technology Operations leads strategic Search, Personalization and Walmart Connect initiatives, driving commercial strategy to maximize customer satisfaction and ad revenue. Sitting within the eCommerce business organization, this role partners with Product, Engineering, and Data Science to advance content retrieval and algorithmic ranking. Combining cross-functional leadership with a hands-on approach to data analysis, the Director will establish dynamic business dials that balance competing levers in real time. Grounded in data, the Director drives cross-functional discussions and strategic initiatives that align technical execution with commercial impact
About the team:
Our team integrates commercial strategy with advanced technology to enhance customer satisfaction and advertising revenue across Walmart Search, P13N and Walmart Connect. Collaborating closely with product, engineering, and data science teams, we lead cross-functional initiatives to improve personalized content retrieval and algorithmic ranking. We develop dynamic business controls that balance customer intent, organic relevance, and monetization in real time. This data-driven approach delivers an intuitive discovery experience for millions of shoppers while optimizing multiple business levers. Ultimately, we transform complex search and advertising capabilities into scalable strategic impact across Walmart’s digital platforms.
What you'll do:
Lead and partner with planning and execution of Search, Personalization and Walmart Connect programs, aligning technology capabilities directly with ad revenue and search relevance/monetization goals. Define program charters and baselines across content retrieval and algorithmic ranking, coordinating Product, Engineering, and Data Science to deliver integrated solutions. Establish dynamic business dials to arbitrate search experiences, balancing customer intent, relevance, and monetization targets in real time. Build cross-functional alignment, driving strategic discussions and influencing decision-makers through hands-on data analysis. Investigate data to monitor program health, evaluate trade-offs, and optimize execution. Translate commercial requirements into actionable search and ad-tech strategies that drive sustainable growth across Walmart.
What you'll bring:
Proven leadership of technology programs in search, e-commerce, or retail media, focusing on operational ROI. Hands-on data proficiency, analyzing datasets to evaluate trade-offs and ground decisions in evidence. Cross-functional influence to align priorities across Product, Engineering, and Data Science teams. Familiarity with search retrieval and ranking, helping establish business dials that balance experience and revenue. Expertise in program health, risk mitigation, and performance tracking to ensure reliable delivery. Ability to translate commercial needs into actionable technology initiatives. Strong communication skills, clearly presenting data insights to both technical and business stakeholders. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $143,000.00 - $286,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 6 years’ experience inproject management, program management, program operations, or related area.Option 2: 8 years’ experience in project management, program management, program operations, or related area.
3 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

809 11th Ave, Sunnyvale, CA 94089-4731, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.