Teller

About the Role

Provide PREMIER customer service and assists the Branch with sales to all bank customers. Manage a cash drawer and balance it daily according to teller performance standards. Identify financial solutions and originate deposit and small loan accounts. Provide support to all areas of the Branch, including the lobby and teller line while adhering to the teller and lending processing standards.

Job Duties and Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

• Execute PREMIER customer service by greeting all customers promptly, processing transactions accurately and efficiently, maintaining confidentiality, and understanding the features and benefits of First PREMIER Bank’s products and services.

• Manage a cash drawer and balance it daily according to teller performance standard; Process transactions including deposits and withdrawals, cashed checks, Savings Bonds, and receipt of payments (loans, credit cards, credit lines).

• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory and internal codes of conduct.

• Assist customers with all queries and process customer requests for account opening/closures.

• Perform consumer and commercial loan processing tasks that include preparing and sending completed loan file(s) to Loan Servicing.

• Maintain a thorough understanding of the deposit and loan account platforms and all other applicable applications within the core system.

• Meet established annual goals for checking and loan products as assigned, keeping personal and branch objectives in mind.

• Assist and support any call program activities.

• Participate in community events creating brand awareness.

Skills and Qualifications

• Express ideas, request action, and formulate plans by means of clear and effective verbal communications to respond to customers and/or organizational needs.

• Understand and effectively use standard office equipment and software packages to support business processes.

• Work at a basic level to recognize sales opportunities during service interactions to enhance overall customer service.

• Conduct oneself in a manner that promotes trust in the individual and the organization.

• Cooperatively interact with co-workers to promote an effective and productive work unit.

• Effectively manage time to ensure prompt completion of tasks and duties.

• Must have excellent interpersonal skills; clear and effective verbal and written communication skills.

• High school diploma or equivalent is required.

• Minimum of 1 year of cash handling, customer service and/or banking experience is required.

• Basic computer skills and sales experience is preferred.

Competitive Benefits Package

• Full medical benefits when working 20+ hours per week

• Traditional and High Deductible health plan options available

• FREE dental and vision coverage

• Generous Paid Time Off plans

• 401(k) – dollar-for-dollar match up to 5% of total compensation

• Special discounts and offers for events at the Denny Sanford PREMIER Center

• PREMIER Wellness Program

• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year

• Fun Employee Parties

Our Culture

• Emphasis on personal success, respect, health, wellness, fun and giving back

• Employees are rewarded, valued, and celebrated for hard work

• Various Career advancement opportunities and growth

• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more