- Salary
- $85k – $105k/yr
- Location
- Philadelphia, Pennsylvania
- Workplace
- Remote
- Type
- Full-time
- Department
- Corporate
- Seniority
- Manager
- Experience
- 3+ years
- Source
- Lever
Description
The Manager, Client Advocacy is responsible for delivering exceptional client experience by serving as the primary point of contact and trusted advisor for key clients. This role ensures client needs are understood, issues are resolved promptly, and satisfaction with products and services is consistently high. In addition, the Manager, Client Advocacy leads a team of Client Advocate professionals, overseeing daily operations, mentoring staff, and driving continuous improvement in client engagement, retention, and overall service excellence.
Skills
Negotiation
