- Salary
- $80k – $140k/yr
- Location
- Remote
- Workplace
- Remote
- Type
- Full-time
- Department
- Customer Success
- Seniority
- Manager
- Visa
- Not sponsored
- Source
- Lever
Description
About the Role
Bolster has partnered with a major technology provider (the “Partner”) to offer a white-labeled version of our brand protection solution to the Partner's customer base. We're hiring a Technical Account Manager (TAM) to act as the primary technical liaison between Bolster and the Partner, making sure customers who purchase our solution through this partnership get the support they actually need — especially when that need falls outside what the Partner provides at no additional cost.
The Partner supports its customers through several layers: a Service Account Manager who handles account, billing, and user-management matters; a baseline technical support team that provides break-fix support; paid integration packages that help with configuration and training; and a range of paid professional/managed services offering deeper technical support and named account resources. This TAM will need to understand that structure well enough to know exactly where the Partner's support ends and where Bolster needs to step in — and then be the one who steps in.
This same TAM will also support named enterprise and strategic accounts sold directly by Bolster, acting as the primary product expert on calls alongside our enterprise Customer Success Managers to drive product adoption and expand how customers use the platform. In practice, this is a dual-motion role: one foot in the Partner's support ecosystem, one foot embedded with Bolster's own enterprise book of business.
Work Authorization: Candidates must be authorized to work in the United States. We are not able to sponsor visas or provide employment-based immigration support for this position now or in the future.
