Inbound Sales Representative - SMB SaaS

About MarketStar: 

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. 

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. 

We are excited to have you apply to join our MarketStar team and can't wait to discuss how we can help you find growth!  

About the Inbound Inside Sales Representative – SMB SaaS: 

MarketStar is seeking a highly motivated, consultative sales professional to join our team as an Inbound Inside Sales Representative supporting our newest SaaS team in Salt Lake City. In this role, you will interact with small businesses across a variety of industries through inbound phone and chat channels, building rapport, understanding each customer's unique workflows, and providing needs-based recommendations for product solutions. You will be responsible for driving new customer acquisition and expanding the client’s footprint with existing customers, all while meeting productivity and performance-based sales metrics. 

Location: Salt Lake City, Utah

What will you do?  

• Working with target SMB customers to provide consultation on the solutions they would benefit from and closing the sale of recommended solutions and services 

• Lead a customer outreach process that will include calls and emails with the intent of building and managing external customer relationships with continued account support 

• Use client provided and self- guided training resources to stay up to date on knowledge of the product 

• Use data to manage, review and report on pipeline to manager each week, which includes a forecast and plan to achieve targets 

• Attain daily, weekly, monthly, and quarterly sales and performance targets  

• Record customer interactions and engagement in CRM 

• Build and manage both internal MarketStar team and external client counterpart relationships 

• Use data to manage, review and report on pipeline to manager each week, which includes a forecast and plan to achieve targets 

• Remain compliant with all business rules as documented in the playbook. 

• Utilize available data and analytics to strategically improve sales outcomes and drive success 

• Internally and externally provide customer sentiment insights including product feedback, key industry learnings, etc. 

What Will You Need to Succeed? 

• 1-2+ years of successful track record in B2B sales; SaaS or Cloud experience preferred, particularly in an IT domain. 

• Ability to understand and communicate technical solutions and business value. 

• Ability to handle high pressure situations, objections, and concerns when working with customers while maintaining positivity and a strong drive for results. 

• Consistently demonstrate confidence, adaptability, and resilience in tasks and engagements with others. 

• Ability to execute proven processes and analyze data to make informed decisions, find creative solutions, and solve problems. 

• Ability to manage time in a structured and organized way to ensure deadlines are met and quotas are obtained. 

• Demonstrated ability to build relationships and to work collaboratively with teams across the organization 

• Familiarity with reporting and sales analytics is preferred but not required  

• Self-motivated with a high attention to detail and ability to multitask. 

• Excellent verbal and written communication skills via phone, virtual, email, presentations and product demonstrations 

• Ability and desire to receive and apply feedback in an effort to improve results. 

• High school diploma or equivalent. Sales Degree / Sales Certifications are a bonus 

• Experience working with and multitasking through multiple computer systems, Computer literate and familiar with programs such as Microsoft Office, Google Tools, CRM’s  

What We Offer:  

In our commitment to our "We Care" value, we believe in providing employees with valuable mental and physical well-being benefits including:  

• Structured learning and career development programs 

• Mental health program 

• Generous Paid Time Off policy 

• Paid medical leave 

• Child/Dependent care reimbursement 

• Education reimbursement 

• 401k match, hardship loan program, access to financial wellness advisor 

• Comprehensive healthcare coverage including medical, dental, and vision 

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at [email protected] for assistance.