SATIC: ISO Implementation Lead – ISO 9001

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.

As a customer consulting generalist at PwC, you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs, provide consulting services across different customer-related areas, and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience, drive business growth, and improve overall customer satisfaction.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Summary:

The Senior Manager – Quality Management System (QMS) will lead the implementation, certification and ongoing governance of the PwC SATIC ISO 9001:2015 Quality Management System. The role will initially lead the enterprise-wide ISO 9001 implementation programme, ensuring successful design, deployment, adoption and certification of the QMS across SATIC. Following successful certification, the role will transition into ongoing ownership and governance of the QMS, driving continuous improvement, compliance monitoring, operational excellence and quality maturity across the organisation.

This role requires a highly experienced quality and transformation professional with proven ISO 9001 implementation experience, strong stakeholder management skills and the ability to influence at Executive Leadership Team level.

Qualifications/Certifications require:

Required:

• Bachelor's degree in Business

• Commerce

• Risk Management

• Quality Management

• Engineering or related field

• Relevant postgraduate qualification advantageous

Preferred:

• ISO 9001 Lead Implementer certification.

• ISO 9001 Lead Auditor certification.

• Quality Management or Operational Excellence certification.

• Lean Six Sigma Green Belt or Black Belt advantageous.

Experience required:

Essential :

• 8–12 years of relevant experience.

• Demonstrated experience leading ISO 9001 implementation programmes.

• Proven experience obtaining ISO 9001 certification within a large or complex organisation.

• Experience designing and implementing Quality Management Systems.

• Experience leading cross-functional transformation programmes.

• Significant stakeholder engagement experience with senior leadership and executive teams.

• Experience designing governance frameworks and quality assurance programmes.

Preferred

• Professional services experience.

• Experience operating in a regulated environment.

• Experience supporting multinational or matrix organisations.

• Knowledge of other management systems and standards.

Responsibilities of role:

ISO 9001 Implementation Leadership:

• Lead the end-to-end ISO 9001 implementation programme across SATIC.

• Develop and execute implementation roadmaps, milestones and certification plans.

• Lead enterprise-wide gap assessments and remediation activities.

• Ensure alignment between business processes and ISO 9001 requirements.

• Drive implementation readiness across all functional areas.

• Manage certification body engagement and audit preparation activities.

Governance & Quality Frameworks:

• Establish and maintain the Quality Management System governance framework.

• Define quality policies, objectives and measurement structures.

• Establish quality review forums and management review processes.

• Ensure effective document control and records management practices.

• Maintain alignment with evolving business and regulatory requirements.

Stakeholder Engagement & Change Management:

• Act as the primary quality and ISO 9001 subject matter expert.

• Engage Executive Leadership, process owners and business leaders.

• Lead communication and adoption strategies across SATIC.

• Facilitate workshops, training sessions and leadership briefings.

• Build organisational capability in quality management principles.

Certification & Compliance Management:

• Lead external certification audits.

• Oversee surveillance and recertification audits.

• Ensure effective closure of audit findings.

• Monitor compliance across the QMS environment.

• Provide assurance reporting to leadership forums and governance committees.

Quality Assurance & Continuous Improvement:

• Develop enterprise quality assurance programmes.

• Oversee internal audit planning and execution.

• Drive root cause analysis and corrective action management.

• Establish quality KPIs and performance dashboards.

• Lead continuous improvement initiatives and maturity programmes.

• Promote a culture of operational excellence and quality ownership.

Transition to BAU Ownership:

• Develop sustainable operating models for the QMS.

• Define ongoing governance, ownership and accountability structures.

• Establish continuous monitoring and reporting mechanisms.

• Lead handover from project implementation into BAU operations.

• Mentor and develop the Senior Associate and wider Quality community.

Success Measures:

• Successful ISO 9001 certification achieved.

• Sustainable QMS embedded across SATIC.

• Quality objectives and KPIs established and monitored.

• Reduction in recurring quality issues and non-conformities.

• Positive certification and surveillance audit outcomes.

• Adoption of standardised processes across business units.

• Effective transition from implementation programme to BAU operations.

Desirable skill sets include:

Role related attributes: Leadership:

• Strategic thinking

• Change leadership

• Stakeholder influence

• Decision making

Technical:

• ISO 9001 expertise

• Internal audit methodologies

• Process design and optimisation

• Governance and control frameworks

• Risk and compliance management

Interpersonal :

• Executive communication

• Facilitation and workshop leadership

• Relationship management

• Coaching and mentoring

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

September 3, 2026