- Location
- Poland - Krakow
- Type
- Full-time
- Department
- Customer Service
- Source
- Workday
Description
Job Description:
Customer Service Representative – Polyurethanes (PU)
Role Overview:
At Huntsman, we are looking for a positive and energetic Customer Service Representative to support our B2B customers across the Polyurethanes business. In this role, you will take ownership of right-first-time Order-to-Cash performance and ensure agreed service levels are met.
You will join our international EAME Customer Service team, managing customer interactions, order management, logistics coordination and post-delivery care. Reporting to the Customer Service Team Leader, you will oversee the full order lifecycle, from order entry to delivery, invoicing and follow-up.
If this opportunity matches your experience and ambitions, we would be pleased to hear from you.
Role Responsibilities:
As a Customer Service Representative – PU, your key responsibilities will include:
Be the main contact for EAME customers and provide timely order and delivery updates.
Build strong relationships with customers and internal teams, including Sales, Supply Chain, Planning, Logistics and Credit Control.
Manage the order-to-delivery process in SAP and related systems, ensuring accurate data, terms and documentation.
Coordinate with supply chain partners, logistics providers and warehouses to secure timely, cost-effective deliveries.
Resolve order, transport, documentation and customer issues to support on-time, in-full performance.
Manage Vendor Managed Inventory VMI/Consignment processes, accruals, rebates and commission settlements where applicable.
Promote Huntsman’s customer web portal and support continuous improvement initiatives.
Log and follow up on complaints or claims through to closure.
Experience and Competencies:
You will bring a strong service mindset, clear communication skills and experience working accurately in an international B2B environment.
What we are looking for:
Previous experience in B2B customer service or a similar customer-facing role (1-5 years).
Strong communication, stakeholder management and relationship-building skills.
Customer-focused mindset, attention to detail and strong problem-solving skills.
Proactive team player able to work independently and manage multiple priorities.
Flexible, resilient approach and ability to work accurately under pressure.
Knowledge of SAP Atlas or SAP B1 would be considered an advantage.
Fluent Polish and English.
What next?
If you would like to join an innovative, collaborative and multicultural team, please apply now. Your application will be forwarded to a Talent Acquisition Partner, who will strive to get back to you as soon as they can. We understand that applying for a new job is a big decision and we will work hard to keep you updated and support you along the way.
About Us:
At Huntsman, we pride ourselves on being a people-oriented organization.
Our family-like atmosphere is cultivated by our diverse groups of team members around the world.
We welcome the talent, experience and fresh ideas that employees at all stages of their careers, from interns to seasoned professionals, bring to Huntsman.
In return, we offer you the opportunity to become an integral part of a dynamic, industry-leading company, where safety and ethics always come first.
Additional Locations:
