- Location
- Telecommute, Ontario, Canada
- Workplace
- Remote
- Type
- Full-time
- Department
- Customer Service
- Education
- High School
- Closing date
- Today
- Source
- Workday
Description
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Position Highlights
Provides exceptional customer service by professionally handling customer inquiries, requests, and issue resolution through telephone interactions
Conducts thorough research and analysis to deliver timely, accurate, and effective solutions that meet customer needs while ensuring a positive customer experience
Resolve customer inquiries and issues efficiently, with a focus on first-contact resolution
Provide accurate account information and guidance on banking products and services
Investigate, resolve, or appropriately escalate customer disputes and concerns
Correct payment errors and process fee adjustments or financial charge revisions when warranted
Perform account maintenance and updates in accordance with established procedures
Manage lost or stolen cards ensuring prompt action to protect customer accounts
Research and resolve cardholder account issues while maintaining compliance with applicable policies and procedures
Basic Qualifications
High school diploma or equivalent
Typically four to five years of relevant customer service, banking, or financial services experience
Preferred Skills and Experience
Bilingual fluency in both English and French is required.
Comprehensive knowledge of banking products, services, policies, procedures, and regulatory requirements
Strong customer service, communication, and interpersonal skills with the ability to build rapport and trust
Demonstrated problem-solving, analytical, and conflict-resolution capabilities
Proven ability to manage challenging customer interactions with professionalism and empathy
Proficiency in navigating multiple software applications, including Microsoft Office Suite
Ability to identify issues, determine appropriate solutions, and escalate concerns when necessary
Effective organizational and time-management skills, with the ability to balance productivity goals while maintaining exceptional service standards
Strong attention to detail and commitment to delivering accurate, high-quality work in a fast-paced environment
Hybrid/flexible schedule
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.
Posting may be closed earlier due to high volume of applicants.
