Head of Revenue Operations

Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world — one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.

We're a team of fiercely driven individuals committed to making healthcare more sustainable — and we're looking for passionate people to help us get there.

For more information, visit arcadia.io.

 

Why This Role Is Important to Arcadia

Arcadia's commercial team depends on consistent process, clean pipeline data, and forecasts to help manage and grow the business. As a fast-growing company, we need to scale our infrastructure, systems and operating model to one that aligns to the pace of the growth. This role owns the systems, tools, and cadences that make pipeline reviews, forecasting, and reporting consistent and accurate across the entire commercial team.

Part of the initial mandate is understanding the current ecosystem of tools and technology that support commercial and revenue operations today, and making recommendations on the optimal tech stack for the function going forward — one that is AI native. This person will be the accountable owner of that stack and roadmap, partnering closely with Product and Tech to build the AI-native operating system rather than building it in isolation.

This person will run point on sales operations and the forecasting cadence, and will build the AI-powered operating layer (dashboards, briefings, and workflow tools) that gives the entire commercial organization — not just its leadership — real-time visibility and leverage.

This is role is for someone who is execution oriented. You'll work in the tools yourself — not just direct others to — while also setting the strategy, systems, and rigor that let Sales, Marketing, Customer Success, Legal, and Finance move as one aligned, predictable engine.

What Success Looks Like

In 3 months

• Build a deep understanding of Arcadia's GTM model, revenue streams, and key SaaS metrics (ARR, NDR, GDR, pipeline coverage, win rates, sales cycle)
• Assess current RevOps infrastructure, CRM configuration, reporting, and forecasting methodologies
• Map the current ecosystem of tools and technology supporting commercial and revenue operations, and begin forming a point of view on the optimal, AI-native tech stack
• Establish trust across Sales, Marketing, Customer Success, and Finance leadership

In 6 months

• Own the CRM and forecasting cadence end-to-end, with a unified KPI framework giving clear visibility into pipeline health, revenue performance, and GTM efficiency
• Ship the first version of the AI-powered operating layer (automated briefings, dashboards, and reporting tools) that reduces manual reporting burden for commercial leadership
• Improve forecast accuracy through enhanced pipeline modeling and data-driven insights

In 12 months

• Operate a scalable revenue operating system — process, CRM, forecasting, and AI tooling — that enables predictable growth and aligns planning across GTM and Finance
• Deliver consistent, high-confidence forecasts and actionable insights that directly inform the executive team's decisions
• Improve key performance metrics (e.g., pipeline coverage, conversion rates, sales productivity, retention) through data-driven optimization