IT Performance Coordinator

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You work in Mondelēz International Digital Services, coordinating your duties to support impeccable service operations. In this role, you work with other employees to ensure that processes are adhered to and documented.

How you will contribute

When you receive a request that is pertinent to your area of responsibility, you will review and co-ordinates activities to respond to that request, communicating progress to clients and scheduling meetings as appropriate, and ensuring service quality is delivered. Good technical writing skills are necessary in this role because you will write documentation and follow up on down-stream processes. In addition, you will manage the filing and storage of documentation, ensuring that Mondelēz International complies with the appropriate data privacy and legal requirements. You will also initiate and follow up on activities as required by third-party vendors, ensure the accuracy and timeliness of data and produce and analyze reports as required, and recommend and take action on opportunities for continuous improvement.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Your specific process area
• Working in a shared service organization
• Operational excellence and a customer service focus
• Data processing, computer applications or call center applications
• Communicating and interpersonal skills, taking initiative
• Analysis
• Accuracy and organizational skills

We are aware of our role as transformation agents to generate positive change, so diversity, equity and inclusion are one of our priorities. We believe in breaking down stereotypes and barriers to ensure the representation of society within our company. And for that, we have a Diversity Committee that operates on four fronts, People with disabilities (PCD), Ethnic-Racial, Women and LGBTQIAP+, in addition to being part of MOVER– Movimento pela Equidade Racial.

Position Purpose

This role is the planning engine of the MDS Brazil IT Portfolio, operating across three critical dimensions: portfolio financial governance, new project intake and business case validation, and resource capacity planning.

It directly impacts business operations by ensuring investment viability is validated with business areas, corporate finance, and global teams before projects enter the portfolio, preventing misallocated capital; maintaining financial control and resource capacity oversight during execution, enabling early detection of deviations; and providing performance intelligence that enables leadership to make informed decisions on prioritization, continuation, or reallocation of portfolio investments.

Key Responsibilities

1. Project Intake & Business Case Validation

Conduct end-to-end intake processes with business areas, validate investment assumptions with corporate finance and global teams, and ensure every project enters the portfolio with a validated financial and resource baseline. 

2. Budget Forecasting & Annual Commitment Management

Own the rolling forecast cycle and Annual Commitment process for the IT Portfolio. Build and maintain forecast models that reflect current execution reality rather than original planning assumptions, providing the IT Officer with a continuously accurate financial picture. 

3. Capacity Planning & Resource Projection

Establish and maintain a systematic mapping of installed capacity across the IT portfolio. Build forward-looking projections of resource needs against the portfolio pipeline, identifying gaps before they become delivery constraints. 

4. CAPEX/OPEX Control & Variance Analysis

Monitor financial execution across all portfolio initiatives at the rigor and frequency governance requires. Track CAPEX and OPEX consumption against approved baselines, perform variance analysis on deviations linked to project execution, and escalate with root cause and recommended corrective actions. 

5. Vendor & Third-Party Lifecycle Management

Manage PO reconciliation, contractor cost tracking, and contract compliance across the portfolio's vendor ecosystem. Transition these activities from reactive handling to a managed discipline with clear cadence, documentation, and escalation paths. 

6. Portfolio Performance Dashboards

Build and maintain consolidated dashboards that correlate financial consumption, resource utilization, and delivery progress into a single governance view. These dashboards serve governance forums and senior leadership, transforming scattered operational data into decision-ready performance intelligence.

7. Audit & Compliance Documentation

Maintain approval traceability, investment classification records, and financial documentation to audit-ready standards. Ensure the portfolio's governance trail meets compliance requirements without last-minute scrambles during audit cycles. 

Required Qualifications

• Bachelor's degree in Business Administration, Engineering, IT Management, Finance, or related field.
• 3+ years of experience in portfolio management, resource management, financial governance, or PMO roles within IT or Business Services environments.
• Working knowledge of budget forecasting, CAPEX/OPEX control, capacity planning, and portfolio performance reporting.
• Proficiency in data analysis and visualization tools (Excel advanced, Power BI or equivalent).
• English proficiency (intermediate or above), given the global program context and cross-functional coordination with corporate finance and global teams.
• Strong analytical mindset with the ability to connect financial and resource data to portfolio-level decisions.

Preferred Qualifications

• Familiarity with PMO frameworks, tollgate methodologies, change control, and governance processes.
• Experience with vendor management, PO reconciliation, and contract compliance in IT environments.
• Experience working in a matrixed, multinational organization.

The position is based in São Paulo, SP (hybrid model)

Mondelez International is attentive to the future of work and values ​​ the well being of our people, seeking to provide the best experiences. Therefore, some of our administrative vacancies are eligible for the hybrid model, allowing remote work on certain days of the week

No Relocation support available

Business Unit Summary

Mondelēz Brasil is Mondelēz International’s fourth largest operation in the world, with approximately 7,500 employees proudly producing, selling and distributing some of the most beloved brands of chewing gum, candies, powdered beverages, cream cheeses, chocolates, cookies and desserts in Brazil. We make the Brazilians’ favorite products such as Bis, Lacta, Oreo, Club Social, Sonho de Valsa, Trakinas, Trident, Halls, Royal, Tang and many others. We are truly part of the lives of Brazilians: You can find our mouth-watering products in more than 700,000 points of sale and we are present in more than 92% of Brazilian homes. Our factories are located in Vitória de Santo Antão, in the state of Pernambuco, and Curitiba, in the state of Paraná. We are also home to one of the company's 11 technology centers around the world, responsible for research and development, so we can continue to create new and innovative products, offering the right snack for the right time, done in the right way. 

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Service Operations (Delivery)

Global Business Services