- Location
- Lisbon, Lisbon, Portugal · published
- Type
- Full-time
- Department
- Operations
- Source
- Workable
Description
About Us
1GLOBAL is a technology-driven global mobile communications provider, delivering global connectivity solutions to enterprises and consumers. Powered by a best-in-class telecom platform with its own owned and operated global mobile core network in 15 countries, fully fledged in-house developed eSIM technology, and an extensive portfolio of telecom licenses; 1GLOBAL operates as a fully regulated telecommunications provider across 43 countries worldwide.
The company serves many of the world’s leading banks, multinational enterprises, global retailers and digital-first businesses, including neo-banks, global fast moving consumer goods companies, travel leaders, and payment service providers. Today, 1GLOBAL connects more than 80 million people and devices globally, enabling our customers to launch, scale, and innovate with confidence in the mobile ecosystem.
1GLOBAL is a profitable, fast-growing business. With full-year revenues in 2025 exceeding US$200 million and profits of over US$25 million, we generate strong cash flows to fund our growth allowing us to continuously invest in infrastructure, platform innovation, and global expansion. In 2026 also the parent of the Lidl Group acquired a 10% interest in 1GLOBAL as part of a deal for Lidl to offer globally to its 180 million consumers communication services. Recent years have marked a defining phase in 1GLOBAL’s journey, with major enterprise and mass-consumer client wins accelerating its evolution into a global mobile connectivity powerhouse, purpose-built to enable consumer brands to enter and succeed with their own aspirations to offer telecommunications services to their clients.
Founded in 2022 by experienced technology entrepreneurs, Hakan Koç and Pyrros Koussios, 1GLOBAL has rapidly emerged as a European technology leader shaping the future of global telecommunications. It operates as a fully regulated Mobile Virtual Network Operator (MVNO) in 15 countries and as a regulated telecom operator in an additional 28 markets. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, its team of close to 550 experts across 16 countries is united by a single ambition: to redefine global mobile connectivity through technology, scale, and execution excellence.
About the Team
We are looking for a talented NOC Engineer (Front Office Engineer) who enjoys working autonomously, communicating effectively and is comfortable working in a fast-paced environment.
This role and the team will be located in Lisbon. We are looking for someone motivated and collaborative, with a strong track record in a similar role at product-led growth companies.
About the Role
- First/Second tier support of failures on platforms/services, following established procedure, to provide a fix and mitigate the impact to the end customer whenever possible.
- Address internal/external support requests raised via the agreed processes and interfaces.
- Escalate complex incidents to third-level support (internal/external) teams and/or partners with the proper troubleshooting.
- Maintain a repository of documentation, configuration, and procedures to effectively operate the systems, platforms, and services.
- Collaboration with Customer Facing teams, such as Customer Services and Service Delivery Managers.
- Daily collaboration with internal 3rd-level teams.
- Collaborate in Technical crisis management, Incident room activation and closure.