Junior Helpdesk Analyst, 3 month term-(Hybrid)

The Junior Help Desk Analyst provides on-site support to our Help Desk team based in Vancouver. This is a hands-on role focused primarily on hardware cleanup, equipment auditing, laptop preparation, secure device wiping, recycling coordination, and basic workstation support.  
 

This  role would be a good fit for someone looking to gain practical IT support experience, such as a technology student, recent graduate, or someone with basic computer hardware and troubleshooting experience. The role does not require advanced technical experience but requires a high level of comfort working with computers, following documented processes, staying organized, and asking questions when needed.  

What you'll be doing:
 

The primary focus of this role will be to assist with onsite Help Desk operational tasks in the Vancouver office, including:  

• Clean up and organize the Help Desk work area, including auditing hardware, equipment, accessories, and devices currently stored or waiting to be processed.  

• Review computers and laptops that have been set aside to determine whether they are outdated, no longer usable, eligible for reuse, or ready for recycling.  

• Follow the approved process to securely wipe devices using Blancco before they are recycled or redeployed.  

• Prepare devices that are still under warranty and suitable for reuse, including confirming physical condition, completing security wipe procedures, and identifying whether warranty repairs are required.  

• Coordinate or assist with warranty repair steps for reusable laptops that have hardware issues.  

• Build and prepare new laptops for deployment to new employees or existing users who are exchanging old or broken devices.  

• Assist with laptop swaps, including preparing replacement equipment and ensuring returned equipment is handled properly.  

• Audit all Vancouver office hot desks to confirm that local network connections, docking stations, monitors, power, and related peripherals are working as expected.  

• Maintain accurate records of equipment reviewed, wiped, recycled, repaired, reused, or deployed.  

• Assist other Help Desk team members with onsite support tasks as needed.  

• Support basic hardware, software, printer, phone, and device-related work where appropriate.  

• Participate in project-related and operational cleanup tasks as assigned  
   

What you'll have:

• Basic knowledge of computer hardware, laptops, monitors, docking stations, cables, and common peripherals.  

• Comfort working with Windows laptops and following step-by-step technical instructions.  

• Strong attention to detail, especially when tracking equipment status and following secure wipe procedures.  

• Good organizational skills and the ability to keep work areas clean, labeled, and easy to manage.  

• Good communication skills and willingness to ask for help when something is unclear.  

• Ability to follow established Help Desk standards and security procedures.  

• Reliability and accountability when handling company equipment.  

• Interest in learning more about IT support, device lifecycle management, and corporate hardware processes.  

• Previous help desk, desktop support, co-op, school lab, retail tech, or personal computer repair experience would be an asset, but is not required.  

• Experience with inventory tracking, laptop imaging, or asset management would be helpful.  

• Experience with Blancco or other secure wipe tools would be an asset, but training can be provided.  

Nice to Have  

• Enrolled in or recently completed a technology, computer science, information systems, or related program.  

• Basic troubleshooting experience with laptops, docking stations, monitors, and network cables.  

• Familiarity with ticketing systems or inventory tracking.  

• Interest in hardware lifecycle management, endpoint support, or IT operations.  

• Basic understanding of data security and why devices must be securely wiped before reuse or recycling.  

Hourly rate: $22.00-$25.00

The hourly range represents the job rate determined for the successful candidate who is fully competent in the role. The actual hourly will vary depending on market conditions and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. 

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